dbt Labs

Program Manager, Scaled Success

dbt Labs

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $191,000 - $232,000 per year

About the role

  • Define and continuously evolve our low-touch engagement strategy
  • Design customer journeys, success milestones, and intervention triggers
  • Determine automation vs. 1:many vs. human engagement
  • Define tooling, data signals, and future headcount needs
  • Create durable systems, not one-off programs
  • Build and scale 1:many technical programs (webinars, office hours, adoption campaigns)
  • Partner with Training and Product Marketing to create durable technical education assets
  • Ensure customers adopt key dbt Platform capabilities
  • Serve as a technical escalation and guidance resource when needed
  • Design scalable workflows for renewals, churn risk detection, and expansion signals
  • Design internal processes that reduce manual effort and improve consistency
  • Continuously iterate using data and customer feedback
  • Partner with Sales on renewal and expansion strategy
  • Provide feedback loops to Product and Enablement
  • Act as the voice of the scaled commercial segment

Requirements

  • 5+ years of experience in a role where you have built systems and programs or been in a technical customer facing role with demonstrated ability to build for scale
  • Experience influencing renewal, retention, or expansion metrics
  • Energized by building something from 0 to 1 and then scaling it
  • Strong systems thinking and automation mindset combined with ability to zoom out, define strategy, and then execute
  • Highly autonomous and comfortable operating in ambiguity - you enjoy building the plane while flying it
  • Comfortable presenting technical concepts to a wide range of audiences, including live webinars and recorded content
  • Strong technical foundation with modern data warehousing architectures and analytics stack and automation and AI tooling.
Benefits
  • Unlimited vacation time with a culture that actively encourages time off
  • 401k plan with 3% guaranteed company contribution
  • Comprehensive healthcare coverage
  • Generous paid parental leave
  • Health & wellness stipend
  • Flexible stipends for:
  • Home office setup
  • Learning and development
  • Office space
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data warehousinganalyticsautomationAI toolingsystems buildingprogram developmentcustomer journey designworkflow designchurn risk detectionrenewal strategy
Soft Skills
systems thinkingstrategic executionautonomyadaptabilitypresentation skillscustomer feedback iterationcollaborationinfluenceproblem-solvingcommunication