Dayshape

Data Analyst

• Work alongside Product Data Analyst and Engineering to extend Dayshape analytics solution
• Develop mechanisms to obtain customer analytics with Product and Engineering
• Create, develop and maintain customer-facing reports, dashboards and insights identifying trends, risks and opportunities
• Connect with stakeholders and customers and deliver presentations on the narrative of the data
• Identify opportunities to improve customer experience, streamline service delivery and optimise outcomes through data-led recommendations
• Collaborate with internal teams to turn data insights into product and business improvements
• Support Marketing and Sales with relevant data for marketable messaging and value propositions
• Assist in development of KPIs across breadth, depth, usability, frequency and sentiment measurements
• Deep dive into customers use of Dayshape application and uncover insights regarding their business performance to drive customer success and growth strategies
• Share insights via intuitive dashboards and reports
• Work closely with Product, Engineering, Customer Success, Sales, Marketing and Support

Customer Data Analyst