Operations

• Own the operational performance of our Azure environments (Dev, QA, Stage, Prod)
• Ensure high availability, redundancy, and performance using Azure-native tools
• Manage integration runtimes and linked services
• Implement and maintain monitoring, alerting, and logging systems
• Drive automation across deployment pipelines and operational workflows
• Maintain and evolve infrastructure documentation and runbooks
• Enforce security best practices including MFA, time-based access controls, and role-based access
• Ensure compliance with ISO27001, SOC 2, and other relevant standards
• Manage responses to vendor security questionnaires and client-facing security documentation
• Partner with Engineering, Product, and Support teams to resolve incidents and improve platform reliability
• Support team scaling and rebalancing initiatives
• Lead incident response and root cause analysis for outages or performance issues
• Maintain SLA commitments and communicate service availability metrics
• Monitor and optimise Azure spend across environments
• Manage relationships with cloud service providers and ensure contract compliance
• Support the career development of the current team running and updating our service
• On-Call support rota management
• Weekly 1:1s with team members
• Hiring for team needs

Head of Live Service Operations

Salary

Job Level

Tech Stack

About the role

Requirements

Senior Security Operations Engineer

IT Security Director

Senior DevOps Engineer

Cybersecurity Engineer, DevSecOps, Cloud Security

Infrastructure Engineer