Daxtech IT Solutions

IT Support

• Work on and resolve Helpdesk tickets
• Create and triage tickets for clients
• Provide clear communication to clients both verbally and written
• Provide the Client with on-site troubleshooting, maintenance, installation & removal of equipment
• Recognize and escalate more difficult or urgent issues
• Create/Update documentation of procedures, run books and network configurations
• Managing and recording all work through our Ticketing System
• Identify, Communicate and Mitigate potential risks

Tier 1 – Help Desk Technician