DaVita Kidney Care

Account Manager

• Ensure DaVita is the provider of choice to hospitals
• Engage renal discharge planners and case managers in an effort to build and strengthen relationships
• Ensure a smooth and seamless experience in support of newly diagnosed and hospitalized dialysis patients
• Analyze data insights to highlight its importance and drive growth
• Demonstrate executive presence when delivering insights to upper leadership, ensuring clear and impactful communication
• Leverage a strategic mindset to perform root cause analysis, identifying opportunities based on patient feedback
• Consistently outreach to discharge planners to provide education and build awareness of offerings
• Prioritize key insights and opportunities to align with business goals and stakeholder needs
• Identify opportunities to grow as provider of choice through relationship building and addressing feedback
• Partner with internal field teammates to optimize the admission process and implement best demonstrated practices
• Assist with necessary communication between hospital, admission and clinic teammates

Hospital Outreach Manager – Account Manager

Operations

• Assist in the insurance process for patients
• Work with Regional Reimbursement Specialists to ensure appropriate billing for dialysis treatments
• Provide customer service to constituents involved in the insurance process
• Maintain detailed electronic records
• Work independently and utilize organizational skills

Revenue Coordinator

Recruitment

• Act as the trusted advisor on strategic human resources (HR) and other matters which impact business results
• Execute on PS strategy to support the needs of the business

Talent Acquisition Partner – Executive

Administration

• Configuring, managing and monitoring internal DCR systems and associated hardware including diagnosing and troubleshooting system and application technical issues, analyzing current system performance and scalability to recommend improvements and changes, development and management of databases for various cross-functional efforts and the management and support of all system security and access.
• Serves as a team lead in support of the department Director for the overall business operations of the DCR IT Department (budget, metrics, strategic initiatives, project management, special projects, operational processes, etc.).
• Develop and manage IT policies, procedures, technical documentation and Governance Portfolio for all DCR IT systems.
• Includes reading, writing, reviewing, and editing documentation including job aids, work instructions, SOPs, and validation documentation that involve IT related systems and applications.
• This would also include developing IT related training and training new system users.
• Partner with functional stakeholders to identify system/team/business requirements for new system procurement including conducting research, developing support plan for cross-functional business areas, obtaining quotes, preparing proposals, recommending technology purchases and overseeing/participating in the implementation of that technology.
• Foster and maintain an environment of effective and collaborative working relationships amongst teammates, leadership and external partners (Corporate DKC IT, Vendors).
• Remain knowledgeable with current and future technologies and provide strategic guidance with the respect to the integration of technologies into the DCR Enterprise.

Senior Systems Administrator – IT

Analyst

• Builds a deep, real-world understanding of chronic kidney disease and dialysis processes to improve care and innovate for the future.
• Analyzes and manipulates large datasets to derive meaningful conclusions and recommendations.
• Communicates complex ideas and analytical insights effectively to diverse audiences at every level.
• Identifies current operational/clinical gaps and recommends solutions, partnering in the development, implementation, management, and optimization of new or existing processes and tools.
• Builds collaborative relationships built on trust and follow-through, working well cross-functionally with internal partners and clinical teammates.
• Plans and executes responsible work streams by proactively managing project plans and roadblocks while maintaining high attention to detail to ensure consistency and accuracy.
• Other duties as assigned.

Senior Analyst, IKC Clinical Programs

Program Manager

• Develop and maintain transplant centers' partnerships, facilitating efficient and effective workflows between internal and external stakeholders
• Support seamless care coordination by working with internal teams and promoting best practices for tracking patient journeys, such as facilitating EHR access.
• Collaborate with transplant centers to break down barriers to transplantation and support outreach initiatives like 'Lobby Days.'
• Organizing regular leadership calls, and expanding the Transplant Care Coordination (TCC) Memorandum of Understanding (MOU)
• Implement standardized processes for engagement, such as patient pipeline calls, and support the growth of the Transplant Liaison program to provide patient support and strengthen partnerships.

Program Manager, Transplant – Clinical Transformation

• Operate across both government and commercial VBC lanes leading functions to ensure the overarching success of programs.
• Support the development of business strategy, engaging with internal and external partners, aggregating and synthesizing analysis.
• Partnering with various functions across the enterprise to drive strategic planning, innovation, and execution.
• Organize IKC central team efforts and collaboration across lanes.
• Prepare and participate in monthly operating reviews with senior leadership.
• Support internal/external communication by helping to craft and deliver key messages.
• Highlight management process gaps or improvement opportunities, then implement solutions.
• Lead critical projects working across multiple service lanes; monitor metrics, track progress of initiatives, and prepare presentations for senior leadership.
• Collaborate across teams to perform analyses and synthesize results.
• Work across operational and innovation teams to advance best in class capabilities in the market.

Director, Operations – Integrated Kidney Care

Manager

• Lead high-impact, cross-functional projects for social work programs
• Drive process improvement initiatives for better patient outcomes
• Act as a strategic partner across Clinical, IT, and Operations teams
• Develop business cases and proposals for new initiatives
• Prepare and deliver updates and presentations to leadership

Senior Manager, National Social Work Programs

• Serve as the clinical leader for a team of Nurse Practitioners, providing oversight, coaching, supervision, and performance management.
• Ensure high standards of clinical quality and productivity, including accurate documentation, appropriate diagnoses, closure of Plan of Care gaps, and compliant coding practices.
• Support recruitment efforts and lead onboarding and training for newly hired Nurse Practitioners.
• Provide ongoing clinical education and guidance to enhance NP expertise in CKD, ESKD, and commonly associated chronic conditions.
• Partner with Medical Officers and Operations Leadership to develop and execute clinical and operational strategies.
• Identify opportunities to streamline workflows and prioritize care for high-risk, high-utilization patient populations.
• Lead complex case reviews and manage escalations involving high-risk or high-utilization patients, collaborating with interdisciplinary teams and external resources as needed.
• Participate in population health initiatives and contribute to quality improvement efforts, outcomes tracking, and performance measurement.
• Ensure compliance with DaVita policies and procedures, as well as all applicable state and federal regulations, including CMS, HIPAA, OSHA, and accreditation standards (e.g., NCQA).

Manager, Nurse Practitioner

People Operations

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Senior Manager, People Services

• Manage program financial and membership reconciliations
• Develop and lead analysis of drivers of program performance
• Communicate results to leadership team and internal stakeholders
• Present analytical findings to key stakeholders
• Other duties as assigned

Senior Manager, Medical Economics

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.

RN Case Manager

• Builds and maintains strong stakeholder relationships to identify and define training opportunities and build curriculum content based on business needs
• Utilizes effective training needs analysis techniques (i.e. direct observation and data collection)
• Demonstrates an understanding of trends and best practices within the learning field (learning methods, emerging technologies and authoring tools) and selects the appropriate solution to meet the learning outcomes
• Partners with subject matter experts to design and develop instructor led training programs and online training programs – both entry level and advanced level courses
• Utilizes project management skills to create project plans, coordinate deliverables and project resources in order to meet project goals and deadlines
• Prioritizes and manages multiple projects – working effectively as a team or independently
• Writes, edits, and produces concise and accurate materials and ensures that course content meets learning outcomes
• Designs and develops materials that are error free and can be delivered through our current LMS and authoring tools
• Develops assessments and evaluations to assess knowledge retention and gather student ratings and comments
• Communicates effectively with all levels of the organization
• Coordinates activities with vendors as required
• Attends and/or facilitates team meetings and conference calls
• Serves on business related committees and reports results to the Training Team
• Light travel may be required

Designer I, ROPS

• Collaborate with others on initiatives critical to improving clinical outcomes for DaVita patients in line with enterprise strategy
• Manage individual work streams, including projects from start to completion, and communicate recommendations to their team leads and cross-functional partners
• Organize and prioritize requests from cross-functional teams within VillageHealth and across DaVita and track progress against goals
• Spearhead special projects, including structuring the work, managing the process, and driving the right set of analysis
• Analyze, interpret, and summarize clinical, financial, and operational data; evaluate business impact, provide recommendations, and potential solutions
• Create and deliver presentations to convey complex ideas and findings in a cohesive story, summarize insights from analysis, identify next steps, and develop implementation plans to diverse audiences at every level
• Solve ambiguous problems by breaking down key drivers and developing an approach to solving including recommending new or updated system functionality, changes to team processes, or work prioritization

Senior Analyst, Clinical Programs – Clinical Transformation

• Deployed across the Village on long term assignments, anywhere from 1-6 months
• Complete accountability for your P&L, manage financial and revenue growth, labor management, contract management and capital expenses.
• Drive operational, financial, team and clinical performance of your business through KPIs/metrics.
• Work directly with clinic managers (FAs) in clinics to identify and address teammate and patient concerns to drive towards Regional goals and standards
• Address top growth priorities, provide due diligence and lead successful operational conversions on acquisitions and strategic growth.
• Develop and implement strategic planning initiatives that maximize the region’s clinical care and growth potential
• Interface with business leaders from a broad range of functional teams, including Finance, People Services, Strategy, Quality, and others in support of strategy and operational execution.
• Responsible for onboarding and training your replacement ROD