DaVita Kidney Care

Operations

• Lead approximately 10 dialysis centers, 200 teammates
• Provide oversight of operations with complete accountability for approximately $30-$50MM P&L
• Provide strategic and tactical leadership, counsel, and direction to the field management
• Identify and develop strategic growth opportunities
• Monitor division performance
• Work closely with Divisional Vice President or SVP to develop competitive strategies
• Create a team powerhouse and inspire your direct reports
• Address top growth priorities, patient census and lead successful operational conversions
• Review, analyze, and address gaps in service excellence
• Manage financial and revenue growth, operations, labor management, contract management, and clinical outcomes
• Maintain awareness of competition and assess related SWOT
• Drive towards Regional goals and standards

Regional Operations Director

Analyst

• Build and support one or more Epic modules for customers
• Provide day-to-day maintenance of the Epic system
• Assist in requirements gathering and testing for implementations
• Support upgrades, enhancements, and special projects
• Collaborate with end users and internal partners on issues and solutions

Epic Analyst II

Administration

• Represent the value-based care program’s affiliated health plans within dialysis clinics and the surrounding community to raise awareness, build trust, and support informed patient coverage decisions
• Build strong relationships with in-clinic staff—facility administrators, social workers, and administrative assistants—to facilitate coordinated, compliant marketing efforts
• Develop a strong understanding of the plan’s benefits, eligibility criteria, and the role of care management in driving better health outcomes for members
• Partner with assigned brokers to support enrollment of interested patients
• Communicate plan and program information in a clear, ethical, and compliant manner—ensuring CMS marketing guidelines and internal compliance guardrails are followed
• Identify barriers to engagement and provide insights that improve our local marketing approach
• Track engagement and field activity metrics to support performance evaluation and continuous improvement
• Potential to represent the plan at community events or engage existing members for retention activities
• Travel to clinic locations at least four days per week to speak with kidney care patients, caregivers, and clinic staff
• Occasional option to work Saturdays and evening events, if desired.

Administrator, Partner Marketing

• Build awareness of health plans that offer the support of DaVita’s value-based care program through direct, local engagement with kidney care patients
• Spend time in dialysis clinics, engage with eligible patients and caregivers, and build trust that leads to informed health insurance decisions
• Work closely with care teams and local leadership to understand how the care management program works alongside strong health plan benefits
• Represent the value-based care program’s affiliated health plans within dialysis clinics and the surrounding community to raise awareness, build trust, and support informed patient coverage decisions
• Build strong relationships with in-clinic staff—facility administrators, social workers, and administrative assistants—to facilitate coordinated, compliant marketing efforts
• Develop a strong understanding of the plan’s benefits, eligibility criteria, and the role of care management in driving better health outcomes for members
• Partner with assigned brokers to support enrollment of interested patients
• Communicate plan and program information in a clear, ethical, and compliant manner—ensuring CMS marketing guidelines and internal compliance guardrails are followed
• Identify barriers to engagement and provide insights that improve our local marketing approach
• Track engagement and field activity metrics to support performance evaluation and continuous improvement
• Potential to represent the plan at community events or engage existing members for retention activities
• Travel to clinic locations at least four days per week to speak with kidney care patients, caregivers, and clinic staff.

Financial Planning and Analysis

• Build complex Excel valuation models for potential acquisitions and divestitures
• Evaluate deals through discounted cash flow analyses and metrics such as IRR, EBITDA multiples, etc.
• Create pro forma income and cash flow statements for potential joint ventures
• Manage due diligence process including leading physical site visits, coordinating with sellers, collecting data, and ensuring that all areas of the diligence process undergo appropriate review
• Create presentations and proposals for potential sellers, joint venture partners, senior management, board of directors, etc.
• Work closely with Transaction Directors and legal teams in the negotiation and drafting of definitive agreements.

Senior Financial Analyst, Mergers & Acquisitions

Events

• Provide direct, hands-on care under RN supervision, helping patients through life-sustaining dialysis treatment
• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members

Patient Care Technician

• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members

Manager

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.

RN Case Manager – IKC

• Accurate and timely contract reviews with regards to Best Demonstrated Performance language, check lists, codes, rates, and credentialing operational language
• Independently research and resolve complex network and claims issues by collaborating with Credentialing Specialists and Negotiation teams
• Analyze root causes of delays or denials using tools such as the A3 worksheet format
• Assess complex situations and communicate effectively to leadership using the SBAR (Situation, Background, Assessment, Recommendation) format
• Maintain accurate data across multiple systems (Orion, CLM, COR, Salesforce, and IBM-based data systems)
• Provide data for weekly reports, including task categories, email volume, out of SLA task assistance and escalation tracking
• Maintain an average Quality Assurance (QA) score at or above 95% for critical errors
• Build and maintain strong professional relationships with external payor contacts to facilitate efficient processing.
• Collaborate with internal " Partners" to proactively resolve account issues
• Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.

Specialist II, Contract Operations

Revenue Operations

• Lead a team of Analysts focused on driving insights to key business problems through data visualization
• Collaborate with other leaders to develop a strong understanding of key business priorities
• Provide thought-partnership to other ROPS teams

Manager, Revenue Operations

• Develop and maintain relationships with insurance companies
• Collect payment from insurance companies on outstanding patient balances
• Research and resolve problem accounts as needed
• Maximize collections to achieve collection performance goals
• Identify trends and perform root cause analysis on unpaid and underpaid claims
• Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor
• Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives

Revenue Specialist III

RN Case Manager

Customer Support

• Manage a steady pipeline of ad hoc data requests from business leaders and operational stakeholders, delivering accurate and actionable insights under tight deadlines.
• Serve as the subject matter expert for our contact center and IT Service Management platforms (e.g., NICE CXone, ServiceNow). Analyze data directly from these systems to monitor operational health.
• Monitor and analyze key performance indicators (KPIs) for the contact center (e.g., Abandon Rate, Speed to Answer, Handle Time) as well as ServiceNow metrics (e.g., ticket volume, incident resolution times, SLAs, and backlog trends) to identify process improvement opportunities.
• Design, build, and maintain interactive dashboards (using Tableau, Excel, or similar tools) to provide real-time visibility into contact center performance.
• Partner with cross-functional teams to translate business objectives into scalable technical specifications, using data-driven insights and stakeholder feedback to prioritize analytics initiatives.
• Act as a project manager for analytics tasks and lead team meetings to track progress, align on goals, and ensure smooth project execution.
• Perform data validation for data accuracy and consistency. Troubleshoot and resolve reporting or data discrepancies as they arise.

Senior Analyst, Customer Experience Reporting and Analytics

• Monthly financial/operations reviews
• Explains key drivers behind financial performance
• Presents analysis, insight and action to group’s leadership team
• annual bottoms-up build for labor and controllable cost items
• formal quarterly reviews with physician partners on financial performance of joint venture facilities
• identify opportunities for operational improvement
• build models, assess projects and pitch all potential new and acquired clinics
• partner with Division Vice Presidents to analyze, review and recommend overall divisional growth strategy
• lead the bottoms-up build of future operating plan
• interpret data, develop solutions, and effectively communicate your recommendations to senior leadership
• drive accountability to action plans committed by Divisional Vice Presidents

Regional Operations Director

Epic Analyst II

Administrator, Partner Marketing

Administrator, Partner Marketing

Senior Financial Analyst, Mergers & Acquisitions

Patient Care Technician

Patient Care Technician

RN Case Manager – IKC

Specialist II, Contract Operations

Manager, Revenue Operations

Revenue Specialist III

RN Case Manager – IKC

RN Case Manager

Senior Analyst, Customer Experience Reporting and Analytics

Senior Division Finance Analyst