Contribute to the long-term strategy and roadmap for the ServiceNow platform.
Support architectural decisions and provide insight for new and complex projects.
Serve as the designated SME for modules and processes within DaVita's ServiceNow environment.
Support the end-to-end design and implementation of high-profile projects such as an HRSD implementation.
Drive AI enablement initiatives within the ServiceNow platform using NowAssist to improve user experience and operational efficiency.
Oversee and support complex integrations related to enterprise service delivery.
Ensure the stability and performance of critical business processes on the platform, providing Tier 3 support and resolving complex issues.
Serve as a key teammate for identifying and resolving root causes of systemic issues.
Work with architects and other engineers to focus on long-term strategy and large project efforts.
Provide guidance, code reviews, knowledge sharing, and mentorship to developers and administrators.
Partner with stakeholders to gather requirements and ensure solutions meet business needs.

Requirements

Extensive experience as a ServiceNow Developer or Senior Developer (e.g., 4-6+ years)
Solid technical knowledge of the ServiceNow platform (JavaScript, Bootstrap, Glide API, Flow Designer, Integration Hub)
ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) preferred.
Hands-on experience developing and implementing HRSD and ITSM; experience with FSM, BCM, and AI Control Tower preferred.
Proven experience deploying and configuring NowAssist and generative AI capabilities within ServiceNow.
Strong technical and architectural knowledge.
Excellent problem-solving skills with a methodical approach to understanding business needs before developing solutions.
Strong commitment to DaVita’s core value of Service Excellence.

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowJavaScriptBootstrapGlide APIFlow DesignerIntegration HubHRSDITSMFSMBCM

Soft Skills

problem-solvingmethodical approachmentorshipguidancecollaboration

Certifications

ServiceNow Certified System AdministratorCertified Application Developer