Benefits Navigator I, ROPS
DaVita Kidney Care
full-time
Posted on:
Location Type: Hybrid
Location: Washington • Maryland • Washington • United States
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Salary
💰 $20 - $26 per hour
About the role
- This vital, patient-centric role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options.
- Helps patients understand their insurance options and make informed employment and insurance decisions.
- Must have the emotional maturity and professionalism to directly interact with patients, clinical teammates, billing office teammates, and senior leadership.
- Ability to work successfully with cross-functional DaVita teams.
- Help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs.
- Must have a passion for customer service and the ability to build trust and rapport with patients and teammates over the phone.
- Gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options.
- Travel to DaVita clinics 2-3 days per week, throughout Baltimore, MD and surrounding areas. WFH the other days.
Requirements
- High School Diploma or equivalent is required
- Minimum of two (2) years' experience in customer service, healthcare organization, insurance company or related field- Preferred
- Intermediate computer skills and proficiency in MS Word and Outlook
- Beginner proficiency in MS Excel and PowerPoint
- Experience in the healthcare industry/healthcare organization working with a clinical team and patients - Preferred
- Demonstrate extensive understanding of insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), COBRA benefit options, medical leave options, American with Disabilities Act, Coordination of Benefits, Federal and State level health coverage benefits as they relate to ESRD- Preferred
- Experience in case management and/or social work- Preferred
- Fluency in Spanish- Strongly Preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicehealth insurance knowledgemotivational interviewingcase managementsocial workinsurance plansCOBRA benefitsmedical leave optionscomputer skillsSpanish fluency
Soft Skills
emotional maturityprofessionalismtrust buildingrapport buildingcommunicationcross-functional teamworkstress managementpatient interactionguidanceeducation
Certifications
High School Diploma