Director, Product – Revenue Operations
DaVita Kidney Care
full-time
Posted on:
Location Type: Remote
Location: Colorado • Tennessee • United States
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Salary
💰 $115,000 - $183,000 per year
Job Level
About the role
- Define the vision and the product roadmap for assigned revenue cycle functions (e.g., Cash Posting, Credits).
- Align product initiatives with organizational goals for cash acceleration, clean claim rate improvement, and reduced administrative burden.
- Partner with operational leaders to identify business problems, quantify value, and prioritize high-impact opportunities.
- Translate strategic goals into clear, actionable product objectives and measurable outcomes.
- Identify process gaps and technology opportunities unique to dialysis reimbursement, payer policy changes, and CMS regulations.
- Maintain a strong understanding of industry trends, regulatory changes, and emerging technologies affecting healthcare revenue cycle management.
- Lead discovery, requirements definition, and design for new capabilities and enhancements.
- Partner closely with technology, analytics, and process excellence teams to deliver high-quality solutions on time and within scope.
- Develop and track KPIs to measure adoption, performance, and ROI of implemented solutions.
- Oversee change management and communication plans to ensure operational readiness and successful implementation.
- Lead and mentor a team of product managers or analysts dedicated to specific functional areas (e.g., Cash Posting, Credits).
- Partner closely with operations leaders, IT, and finance to ensure alignment on priorities, dependencies, and release planning.
- Serve as an escalation point for complex product or operational issues.
- Foster a culture of accountability, transparency, and continuous improvement.
- Collaborate with senior operational leaders, IT, and analytics partners to align priorities, dependencies, and delivery plans.
- Communicate progress, insights, and results to executive stakeholders and other key partners.
- Build trust-based relationships across operations, technology, and finance to enable alignment and accountability.
Requirements
- Bachelor's degree required, Master's degree preferred
- Minimum of five (5) years of related experience required
- Experience implementing complex systems and technology solutions that span across multiple geographies along with proven change leadership
- Experience with strategic planning and implementation of large, complex new initiatives
- Strong knowledge and experienced practice with process improvement and project management methodologies, techniques, and processes
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
- DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product roadmapcash accelerationclean claim rate improvementKPI developmentprocess improvementproject managementchange managementtechnology solutionsrequirements definitiondesign enhancements
Soft Skills
leadershipcommunicationcollaborationmentoringaccountabilitytransparencycontinuous improvementstrategic planningrelationship buildingproblem-solving
Certifications
Bachelor's degreeMaster's degree