Accept assignment to defined L&D Programs.
Establish active engagement and positive relationships with the business partners.
Work in conjunction with Business & IT leaders to fully understand Program intent, expectations, challenges, budgets, and success criteria.
Identify a comprehensive impact assessment on teammates, groups and teams affected by the Program’s deployment.
Evaluate and define Village impacts from the Program’s deployment.
Establish Program-level deployment timeline and Deployment Strategy that identifies Program components into defined Deployment Events.
Oversee the end-to-end content development lifecycle.
Conduct Content Reviews & Perform Quality Assurance Review developed training materials.
Create and update job aids, quick reference guides, FAQs, and other performance support collateral to assist learners.
Maintain an up-to-date and organized listing of all training content in our CWOW learning library.
Assume ownership for monitoring the ServiceNow/TMSS Submissions queue for requests to update or revise existing CWOW training content.
Provide administrative and logistical support for training initiatives as needed.
Share program status and deployment information with L&D leadership team.

Requirements

Subject Matter Expertise: Proven experience and expertise with CWOW and field teammate workflows.
Content Development Skills: The ability to translate complex information into clear, concise, and easy-to-understand performance support materials.
Project Management: Experience with identifying and implementing various project management methodologies (e.g., Agile, Waterfall, or Kanban) to keep a high-volume team on track.
Strategic Thinking: The ability to see the "big picture" and align training initiatives with long-term business objectives.
Exceptional Attention to Detail: A keen eye for detail to catch errors and inconsistencies in training materials.
Organizational Skills: Strong organizational and time management abilities to manage multiple tasks, maintain a content library, and prioritize incoming requests.
Communication Skills: Excellent written and verbal communication skills to effectively collaborate with SMEs, instructional designers, and other stakeholders.
Technology Proficiency: Comfort with standard office software (e.g., Microsoft Teams, Word, PowerPoint).
Optional Skills & Qualifications: Experience with basic graphic design or document creation tools is a plus. Familiarity with learning management systems (LMS), training rapid development tools such as Articulate Rise, Camtasia, and Articulate Storyline is preferred, but not required.

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

content developmentquality assuranceproject managementimpact assessmentdeployment strategyperformance support materialstraining content managementgraphic designlearning management systemstraining rapid development tools

Soft Skills

strategic thinkingattention to detailorganizational skillscommunication skillsrelationship buildingtime managementcollaborationproblem-solvingadaptabilitycreativity