Senior Manager, Guest Services
DaVita Kidney Care
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
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Salary
💰 $85,000 - $135,000 per year
Job Level
About the role
- Maintain accurate and consistent facility information across multiple platforms.
- Partner with internal teams and external vendors to streamline data management processes.
- Support initiatives that improve workflow efficiency and reduce manual tasks.
- Contribute to projects that enhance digital tools and optimize user experience.
- Assist in developing best practices and resources to improve operational performance.
- Evaluate technology solutions and provide recommendations based on business needs.
- Collaborate with stakeholders to gather insights and inform process improvements.
- Design and implement strategies to improve service accessibility and patient experience.
- Provide training and resources to internal teams to ensure effective platform usage.
- Support communication and review processes through innovative tools and solutions.
Requirements
- Previous experience in guest services or related field
- Strong analytical skills
- Ability to collaborate with various teams
- Experience with data management and workflow efficiency
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data managementworkflow efficiencytechnology evaluationprocess improvementdigital tools enhancementoperational performanceservice accessibilityuser experience optimization
Soft Skills
analytical skillscollaborationcommunicationtrainingresource development