Customer Success Manager
David Energy
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $110,000 - $130,000 per year
About the role
- Own a portfolio of customers, driving onboarding, deployment, and ongoing account management
- Build deep, trust-based relationships with stakeholders across multiple levels and personas
- Translate data into clear, compelling narratives that demonstrate value and drive decision-making
- Manage multiple concurrent customer deployments, timelines, and internal/external stakeholders
- Identify and eliminate inefficiencies across onboarding, deployment and account management workflows
- Partner cross-functionally (Sales, Operations, Product) to ensure seamless handoffs and execution
- Proactively identify risks, solve problems, and drive issues to resolution independently
- Identify customer experience risks (e.g., churn) or opportunities (e.g., expansion) within the customer base, and collaborate with sales to drive retention and expansion.
- Actively shape and evolve our Customer Success strategy as we scale
Requirements
- Proven Customer Success operator with 4+ years in CS or a client-facing B2B role, and a track record of driving measurable results and deepening customer relationships
- Exceptional communicator and storyteller who can translate data into clear, compelling narratives for a wide range of stakeholders
- Relationship-driven and customer-obsessed, with the ability to engage diverse personas, build trust quickly, and align to customer goals with empathy
- Highly organized project manager who can manage a high volume of accounts, juggle competing priorities, and drive execution across multiple stakeholders
- Builder mindset, comfortable in ambiguity and energized by creating, refining, and scaling processes alongside a growing revenue org
- Growth-oriented team player who takes ownership, leans in and collaborates effectively to serve the wider goals of the organization
- Intellectually curious and motivated to learn the energy space quickly, with excitement for contributing to a mission-driven, high-impact industry
Benefits
- Group medical and dental insurance
- Flexible vacation / PTO policy
- 401(k) plan
- Hybrid office culture, with team members working remotely and from our office in NYC
- A supportive and inclusive work environment where your contributions are valued
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementproject managementdata analysisstakeholder managementB2B client engagementprocess improvementrisk identificationcustomer retentioncustomer expansion
Soft Skills
communicationstorytellingrelationship buildingorganizational skillsproblem-solvingcollaborationempathyadaptabilityownershipintellectual curiosity