Manage and execute day-to-day back office operations activities
Analyze retail operations data to identify trends, patterns, and opportunities for improvement.
Develop and implement strategies to optimize retail processes, enhance efficiency, and drive cost savings.
Collaborate with cross-functional teams to streamline workflows and improve operational performance.
Support special projects and initiatives to drive business growth and operational excellence.
Assist with regulatory reporting and research in all markets staying abreast of industry trends, regulatory changes, and emerging technologies.
Act as the main point of contact for utility companies and manage the submission and tracking of service tickets and inquiries.
Communicate directly with customers via email and phone as needed.
Collaborate with and respond to ad hoc requests within the organization.

Requirements

Bachelor's degree in Business, Finance, Economics, or related field, or four (4) years directly relevant experience in lieu of degree.
2+ years of experience supporting commercial customer products and accounts (B2B) in retail operations or market operations within NYISO, PJM, and/or NEISO; ERCOT experience is a plus.
Deep understanding of retail electricity operations in regulated markets, including billing, settlements, enrollment, usage data, EDI transactions, and market-facing workflows.
Proficiency in data analysis tools such as Excel, SQL, Tableau, or similar tools. Experience with programming languages (e.g., Python, R) is a plus.
Strong attention to detail with a focus on data integrity, accuracy, and quality in analysis, reporting, and audit processes.
Ability to think both analytically and strategically, connecting day-to-day operational work to broader business and customer outcomes.
Comfort operating in ambiguous, evolving environments, with a collaborative approach to taking ownership and figuring out what’s needed to move the business forward.
Excellent communication and interpersonal skills with the ability to collaborate effectively across teams and influence decision making.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisretail operationsbillingsettlementsenrollmentusage dataEDI transactionsExcelSQLTableau

Soft Skills

attention to detailanalytical thinkingstrategic thinkingcollaborationcommunicationinterpersonal skillsproblem-solvingownershipadaptabilityinfluence