DAVID Bogotá

Player Support Specialist

DAVID Bogotá

contract

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AndroidGrafana

About the role

  • Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints
  • Managing reviews on Google Play and App Store
  • Moderating the game chat and social networks
  • Monitoring game performance (with Grafana and other tools)
  • Informing the developers of emerging issues
  • Participating in testing game updates and the game Portal, collaborating closely with QA
  • Collecting player feedback.

Requirements

  • Is fluent in English (C1 Advanced Level)
  • Has strong technical proficiency on both PC and mobile devices
  • Is ready and willing to learn and enhance qualifications, including through company-sponsored courses
  • Has extensive gaming experience and passion for games
  • Is highly self-disciplined and responsible
  • Has an up-to-date PC, an Android mobile device, a stable internet connection.
Benefits
  • 100% remote work (except from Russia and Belarus)
  • Work schedule: Sunday to Thursday, 6:00–15:00 Cyprus time (EET), including a 1-hour lunch break
  • Onboarding period schedule: Sunday to Thursday, 11:00–20:00 Cyprus time (EET), including a 1-hour lunch break
  • Shifts on public holidays based on team needs
  • Hourly pay rate depending on the test assignment and interview
  • Position as an independent contractor.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportgame testingperformance monitoring
Soft Skills
self-disciplineresponsibilitycommunicationproblem-solvingcollaboration