DAVID Bogotá

Customer Support

• Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints
• Managing reviews on Google Play and App Store
• Moderating the game chat and social networks
• Monitoring game performance (with Grafana and other tools)
• Informing the developers of emerging issues
• Participating in testing game updates and the game Portal, collaborating closely with QA
• Collecting player feedback.

Player Support Specialist