Dave Thomas Foundation for Adoption

General

• Build and maintain the Foundation’s CRM infrastructure to support reliable, scalable donor and fundraising operations
• Support the configuration and ongoing administration of the CRM, including custom objects, properties, pipelines, workflows, automations and user permissions
• Build and maintain backend data structures and system architecture to support evolving organizational needs and decision making
• Develop and optimize workflows, automations and integrations to improve efficiency and data flow across systems
• Manage CRM system operations and data integrity to ensure stability, reliability and effective daily functionality
• Enforce data governance standards to ensure accuracy, consistency, security and integrity of data across systems
• Oversee ongoing CRM administration including user access, system configuration updates and data flow across systems
• Troubleshoot and resolve issues related to CRM configuration, automations, integrations and connected systems
• Build and maintain reporting tools, dashboard and KPI models to enable data-informed decision making
• Develop and maintain Qlik Sense dashboards, data models, reporting tools and KPIs to provide insights for development efforts
• Support teams in defining reporting needs, metrics and KPIs across the development operations department
• Drive system adoption and process improvement initiatives
• Provide system support and training to ensure consistent use of CRM tools
• Provide training and day-to-day support to non-technical users on CRM functionality, automations analytics and reporting tools
• Develop documentation and guidance to support consistent system use and data entry standards
• Perform other duties as assigned

Senior Development Systems Associate

Analyst

• Produce routine data reports and summaries that communicate the Foundation’s reach, impact and program progress to internal teams, state and public agencies
• Maintain and update performance dashboards and data visualizations for the Foundation, including supporting the preparation of recurring monthly, quarterly and annual Wendy’s Wonderful Kids reports
• Analyze program demographics, census, utilization, outcomes and other key data; pull, extract and validate data from multiple sources to support routine reporting and ensure strong data hygiene, integrity and appropriate handling of de-identified data
• Apply established statistical tools and reporting methods, using SAS or R, to conduct quantitative analyses, identify trends in program outcomes and fidelity metrics and communicate insights through data storytelling, visualization and presentations for diverse stakeholders
• Work closely with the Foundation’s various teams to extract data from multiple systems to generate routine reports measuring a range of key performance indicators; maintain progress updates through the project management system (Asana)
• Assist in the preparation, production and dissemination of publications, presentations and research resources ensuring completion within established timelines
• Assume responsibility for professional growth, stay current on industry trends, best practices and emerging technologies in data analytics and data management, as well as developments and research within the child welfare community
• Perform other duties as assigned

Senior Development Systems Associate

Data & Performance Measurement Analyst