Senior Development Systems Associate

Dave Thomas Foundation for Adoption

Development Systems Senior Associate managing CRM systems at Dave Thomas Foundation for Adoption. Supporting data-driven decision-making and optimizing fundraising operations through analytics and system management.

Posted 6/25/2026full-timeColumbus • Ohio • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ETLSQLTableau

About the role

Key responsibilities & impact

Build and maintain the Foundation’s CRM infrastructure to support reliable, scalable donor and fundraising operations
Support the configuration and ongoing administration of the CRM, including custom objects, properties, pipelines, workflows, automations and user permissions
Build and maintain backend data structures and system architecture to support evolving organizational needs and decision making
Develop and optimize workflows, automations and integrations to improve efficiency and data flow across systems
Manage CRM system operations and data integrity to ensure stability, reliability and effective daily functionality
Enforce data governance standards to ensure accuracy, consistency, security and integrity of data across systems
Oversee ongoing CRM administration including user access, system configuration updates and data flow across systems
Troubleshoot and resolve issues related to CRM configuration, automations, integrations and connected systems
Build and maintain reporting tools, dashboard and KPI models to enable data-informed decision making
Develop and maintain Qlik Sense dashboards, data models, reporting tools and KPIs to provide insights for development efforts
Support teams in defining reporting needs, metrics and KPIs across the development operations department
Drive system adoption and process improvement initiatives
Provide system support and training to ensure consistent use of CRM tools
Provide training and day-to-day support to non-technical users on CRM functionality, automations analytics and reporting tools
Develop documentation and guidance to support consistent system use and data entry standards
Perform other duties as assigned

Requirements

What you’ll need

Demonstrated experience working with CRM platforms, including system configuration, automation and user access management
Ability to design and maintain CRM data structures and models that support reporting and operational need
Experience developing dashboards, reports and analytical models using BI and data visualization tools (Qlik Sense, Tableau or Power BI)
Demonstrated knowledge of process improvement, with the ability to streamline operations, optimize efficiency and improve data integrity through effective data cleansing and government practices
Working knowledge of SQL, data transformation and data pipeline concepts (ETL/ELT)
Excellent verbal and written communications skills, with the ability to work autonomously and in a cross-collaborative environment while optimizing team productivity
Analytical and problem-solving skills, with a methodical approach to systems administration and operational process review, supported by a strong attention to detail
Ability to translate business needs into practical, scalable technical solutions in a fast-paced environment
Understanding of nonprofit development operations, including donor stewardship, fundraising processes, and accreditation practices, with the ability to support data structures that enable these functions
Ability to maintain strict confidentiality with privileged information.

Benefits

Comp & perks

No travel required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM configurationautomationuser access managementdata structuresdashboardsreportsanalytical modelsSQLdata transformationETL/ELT

Soft Skills

verbal communicationwritten communicationproblem-solvingattention to detailcross-collaborationautonomyprocess improvementanalytical skillsability to translate business needsconfidentiality