DataVox

Security Analyst

• Monitor and triage alerts across multiple client environments using SIEM, EDR, and other security telemetry
• Investigate suspicious activity, contain incidents, and document findings clearly
• Tune detections, reduce false positives, and contribute to the playbook library
• Perform Tier 2 escalations — phishing, malware, lateral movement, identity compromise
• Participate in client-facing meetings: monthly reviews, incident debriefs, security posture conversations
• Help shape security strategy recommendations for MSSP clients (controls, hardening, roadmap input)
• Stay current on threat actor TTPs, emerging vulnerabilities, and platform updates

System Administrator

• As a System Admin, you will be part of DataVox’s Managed Services team who provides Tier II/III technical support for our clients.
• You will respond to end-user calls/trouble reports and provide top-notch service and support to troubleshoot the nature of the problem and take the necessary course of action to resolve it.
• Diagnose problems via phone, email, and on-site utilizing troubleshooting skills, logic, research, and isolation steps.
• Support Microsoft Windows server technologies including but not limited to file servers, DNS and Active Directory, and virtualization platforms.
• VMware/Hyper-V, experienced in management of virtual hosts.
• Provide Tier 2-3 desktop and application support, including new user setups, vendor management.
• Work under minimal direction to independently determine and develop approaches to solutions, while preserving Change Management controls.
• Record all client inquiries, from initial call to incident resolution in Ticketing system.
• Perform on-site troubleshooting of hardware, network, and software.
• Perform new software/hardware installations, configurations, and upgrades.
• Build and deploy workstation images using RMM software.
• Provide support for Office 365 and administration.
• Install and configure Broadband Internet modems, internal LAN Routers, Switches, NAS devices, and Wi-Fi.
• Use RMM software to diagnose automation, troubleshoot, and resolve issues.
• Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
• Troubleshoot issues with desktops, laptops, mobile devices, printers, and copiers onsite and remotely.
• Ability to understand and articulate root cause of customer issues.
• Collaborate closely with the team to resolve or properly close aging tickets.
• Manage individual queue of tickets and respond, document, and close in a timely manner.
• Availability to provide emergency support during nights, weekends, and holidays.
• Assist during LAN /WAN related projects, and service incidents.
• Communicate with vendors on network requirements & troubleshooting efforts.
• Document, track, and monitor network related problems to ensure a timely resolution.
• Provide initiative-taking maintenance and documentation upkeep of network infrastructure.
• Operations level involvement in planning, implementing, and supporting network solutions for existing and new clients.

Network Engineer

• Plan, implement, and support LAN/WAN and wireless network solutions for new and existing clients
• Serve as the primary engineer for diagnosing, triaging, and resolving network incidents
• Provide exceptional customer support and technical leadership
• Assist with network-related projects and service incidents
• Communicate with vendors regarding network requirements and troubleshooting
• Document, track, and monitor network issues to ensure timely resolution
• Perform proactive maintenance and maintain accurate network documentation
• Stay current on emerging technologies, processes, and systems
• Maintain required technical certifications for DataVox
• Participate in after-hours work as needed for upgrades and emergency network support

Solutions Engineer

• Support sales engineering efforts during the pre-sales process, including participating in customer discovery sessions, taking detailed notes, and documenting requirements
• Assist with basic system design for physical security solutions such as video surveillance, access control, and intercom systems
• Create Bills of Material (BOMs), assist with quote development, and support drafting of Scopes of Work (SOWs) and proposal documentation
• Participate in and assist with site surveys, walk-throughs, and field documentation alongside senior team members
• Develop and maintain Visio diagrams, system layouts, and supporting technical documentation
• Assist with product demonstrations, customer presentations, and solution overviews as needed
• Coordinate with Sales, Operations, design engineers, and manufacturer partners to support proposed solutions
• Review and interpret architectural and low-voltage drawings to support design and installation planning
• Support construction documentation and coordination with installers, contractors, and other trades under guidance of senior engineers
• Maintain awareness of industry trends, technologies, and best practices through training and hands-on learning

Security Solutions Architect

Graphics Designer

• Collaborate closely with the VP of Marketing
• Utilize Adobe Creative Suite to create graphics and marketing material
• Produce and edit videos
• Design layouts for all media (print, web, digital, etc.)
• Create marketing media for customer events including tradeshows, golf tournaments, and partner training sessions
• Formulate and implement digital media strategies focusing on customer acquisition
• Create, plan, film, edit, and produce high quality still images and videos for multiple platforms
• Ensure proper placement of equipment, sound, and lighting to capture/create a professional video product
• Collaborate with the marketing department and provide input on potential marketing tactics/ideas
• Perform other related duties as assigned

Security Analyst

System Administrator

Network Engineer

Security Solutions Architect

Graphic Designer