Datavix Soluções Contábeis

Financial Planning and Analysis

• Accounts payable
• Issuing invoices
• Editing spreadsheets
• Cash flow management
• Other activities related to the role

Financial BPO Assistant

Administrative Assistant

• Recording and monitoring cash inflows and outflows
• Organizing, verifying, and filing financial documents
• Supporting accounting entries
• Liaising with clients for coordination, requests, and clarifications
• Updating spreadsheets and internal systems
• Supporting the department’s administrative and accounting routines

Customer Support

• Customer service;
• Triage incoming tickets via the internal system;
• Route requests to the Personnel/Payroll department (DP);
• Receive, verify and organize documents;
• Request and follow up on outstanding documents with clients;
• Respond to basic labor/employment law questions (according to technical guidelines).

Customer Support – Personnel Department

• Customer support
• Triage support tickets using the internal system
• Direct requests to the Corporate Department
• Receive, verify and organize documents for company formation, amendments and closures
• Request and follow up on pending documents with clients
• Respond to basic inquiries (in accordance with technical guidance)

Customer Support – Corporate

• Provide customer support.
• Triage incoming tickets using the internal system.
• Route requests to the Accounting Department.
• Receive, verify, and organize accounting documents submitted by clients.
• Request and follow up on pending documents from clients (invoices, statements, reports, etc.).
• Assist in resolving basic inquiries according to departmental guidelines.

Financial BPO Assistant

Administrative Assistant

Customer Support – Personnel Department

Customer Support – Corporate

Customer Support – Accounting