Operations

• Serve as the primary Account Manager to our customers
• Mentor and develop hourly staff and the supervisor team
• Manage P&L for operations with $3M+ in revenue
• Oversee delivery of patient health records and ensure compliance with HIPAA standards
• Safeguard patient records and manage compliance with all privacy regulations
• Lead training sessions and provide ongoing development for HIS staff
• Guide corrective action planning and staff development
• Own recruitment and hiring activities across sites
• Lead quality assurance initiatives
• Participate in meetings with HIM Directors and cross-functional committees
• Drive continuous improvement efforts and operational strategies
• Maintain confidentiality and security of all privileged information
• Develop workflows and standard operating procedures (SOPs)
• Manage time tracking and payroll approval processes
• Support onboarding of new hires
• Assist with escalated situations and serve as a resource for staff questions
• Update leadership on site challenges, opportunities, and volume fluctuations
• Handle multiple responsibilities across sites as needed
• Act as a knowledge expert for HIS staff and represent the VPO when necessary
• Perform other duties as assigned

Health Information Operations Manager

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Director, Operations Analytics – Workforce Optimization

Vice President, Delivery & Deployment Operations