Serve as the primary Account Manager to our customers
Mentor and develop hourly staff and the supervisor team
Manage P&L for operations with $3M+ in revenue
Oversee delivery of patient health records and ensure compliance with HIPAA standards
Safeguard patient records and manage compliance with all privacy regulations
Lead training sessions and provide ongoing development for HIS staff
Guide corrective action planning and staff development
Own recruitment and hiring activities across sites
Lead quality assurance initiatives
Participate in meetings with HIM Directors and cross-functional committees
Drive continuous improvement efforts and operational strategies
Maintain confidentiality and security of all privileged information
Develop workflows and standard operating procedures (SOPs)
Manage time tracking and payroll approval processes
Support onboarding of new hires
Assist with escalated situations and serve as a resource for staff questions
Update leadership on site challenges, opportunities, and volume fluctuations
Handle multiple responsibilities across sites as needed
Act as a knowledge expert for HIS staff and represent the VPO when necessary
Perform other duties as assigned
Requirements
2+ years of Health Information Management (HIM)-related experience
Bachelor’s Degree with 2+ years of leadership experience or 5+ years of leadership experience without a degree
Proven ability to lead teams of 50+ members and drive performance
Passion for identifying process improvements and implementing solutions
Strong customer service background with attention to detail
Effective written and verbal communication skills
Experience coordinating with site leadership on complex issues
Ability to travel up to 30% across multiple sites
Experience with Provider Care Solutions and ROI (Release of Information)
Strong delegation skills and ability to work in a fast-paced environment
Proficient in accurate data entry, office equipment, and general procedures
Able to commute between sites and present to small groups
Benefits
Health insurance
401(k) matching
Flexible work hours
Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Health Information ManagementP&L managementquality assurancedata entryprocess improvementworkflow developmentstandard operating proceduresrecruitmenthiringcompliance
Soft skills
leadershipmentoringcustomer servicecommunicationdelegationattention to detailproblem-solvingteam managementtrainingconfidentiality