Monitor and manage denials throughout the entire revenue cycle, including registration, eligibility, coding, billing, and medical necessity.
Analyze denial trends and root causes using data analytics tools and electronic health record (EHR) systems.
Collaborate with internal departments (HIM, billing, case management, patient access) to investigate and resolve complex denials.
Utilize in-depth computer skills to navigate and extract data from multiple systems such as Epic, Cerner, Meditech, 3M, Optum, SSI, Availity, and payer portals.
Submit and track appeals with payers, ensuring all documentation and deadlines are met.
Prepare and present regular reports on denial metrics, recovery efforts, and opportunities for improvement.
Stay current on payer policy changes, CMS updates, and healthcare regulations affecting claim adjudication.
Serve as a key liaison between coding, billing, utilization review, case management, and payer relations to reduce denials and improve revenue leakage.
Requirements
Associate's or Bachelor's degree in Health Information Management, Health Administration, or related field required.
RHIT, RHIA, CCS, or CPC certification preferred.
Minimum 3–5 years of experience in healthcare revenue cycle with focus on denials management.
Strong knowledge of the entire revenue cycle including registration, coding, billing, and collections.
Proficient in Microsoft Office Suite (especially Excel), EHRs, claims editing software, and data analytics tools.
Exceptional analytical, organizational, and communication skills.
Ability to interpret Explanation of Benefits (EOBs), Remittance Advice (RA), and payer policies.
Demonstrated ability to work independently and within a team in a fast-paced environment.
This job is not eligible for employment sponsorship.
May require post-offer health screenings and proof and/or completion of vaccinations such as the flu shot, Tdap, COVID-19.