Datavant

Vendor Support Specialist

Datavant

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $80,000 per year

About the role

  • Review HIH files to confirm completion and accuracy.
  • Identify errors that could trigger inaccurate chart requests and flag issues for correction to reduce operational waste.
  • Track recurring error types and share findings with department leadership for process improvement.
  • Maintain clear documentation of review outcomes, error trends, and required adjustments.
  • Partner with internal teams to clarify file requirements and update review criteria as business needs change.
  • Assist in root cause analysis when large scale or repeated file issues surface.
  • Monitor vendor performance related to file quality and escalate concerns when thresholds are not met.
  • Support training efforts by providing real examples of common errors and recommended fixes.
  • Contribute to reporting on accuracy rates, trends, and the impact of QA review on downstream retrieval performance.
  • Support the review of internal client-related support requests and provide timely responses via Datavant’s support ticketing system within defined SLA expectations.
  • Ensure that submitted tickets for inventory disposition changes are accurate and correctly reflect the work done.
  • Review documentation quality of notes included with disposition tickets to ensure they are accurate and represent the work done.

Requirements

  • At least 2 years of professional experience in healthcare operations
  • Experience with provider record retrieval workflows, financial analysis, or data analysis preferred
  • Strong proficiency in Excel required, familiarity with PowerBI and/or Sigma preferred; comfortable working with data to validate accuracy and spot trends.
  • Sharp attention to detail and sound judgment when reviewing inventory files and identifying potential errors.
  • Ability to break down issues, document findings clearly, and work with partners to resolve problems.
  • Collaborative communication style and ease working with both technical and non technical teams in a remote setting
  • Comfortable identifying process gaps, suggesting improvements, and contributing to changes that improve quality and reduce waste.
  • Organized and reliable, with the ability to manage repetitive review work while maintaining accuracy.
Benefits
  • We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.
  • We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
  • Health screenings and vaccinations may be required based on client needs.
  • Datavant is committed to a work environment free from job discrimination.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisfinancial analysisExcelPowerBISigmaroot cause analysischart requestsdocumentation qualityerror identificationprocess improvement
Soft Skills
attention to detailsound judgmentcollaborative communicationproblem resolutionorganizational skillsreliabilityability to manage repetitive workclear documentationsuggesting improvementsworking with partners