Datavant

Retrieval Operations Manager

Datavant

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $94,000 - $110,000 per year

About the role

  • Lead daily retrieval operations, ensuring teams hit quality, turnaround time, and productivity goals.
  • Monitor queues, volumes, and workflow health, adjusting plans as conditions change.
  • Own execution during busy periods, escalations, and unexpected challenges to ensure continuity of operations and timely delivery.
  • Keep inventory moving by setting clear priorities and delegating execution through the team, proactively flagging risks early before they escalate.
  • Manage and support team members with a strong emphasis on coaching, vendor performance management, and career development opportunities.
  • Provide regular feedback through one-on-ones, side-by-side coaching, and ongoing check-ins.
  • Foster an environment where expectations are clear, support is accessible, and team members are positioned for success.
  • Partner on hiring, onboarding, and training to build strong, engaged teams.
  • Use performance data and team feedback to identify opportunities to improve operational effectiveness.
  • Support process changes, system updates, and new workflows by guiding teams through adoption.
  • Share best practices to improve consistency and efficiency in day-to-day operations.
  • Serve as an operational point of contact for assigned clients and internal partners.
  • Communicate clearly and proactively with stakeholders about performance and priorities.
  • Work closely with cross-functional teams such as Business Intelligence, Product, and Client Success.
  • Participate in projects and working groups that support the advancement of retrieval operations.

Requirements

  • Bachelor’s degree in a related field or equivalent practical experience.
  • 4+ years of related professional experience, including at least 2 years in a people leadership or supervisory role.
  • Working knowledge of provider record retrieval processes.
  • Experience leading frontline, production-based operations with close involvement in daily execution.
  • Demonstrated ability to coach, develop, and retain high-performing teams.
  • Strong organizational, problem-solving, and decision-making skills with attention to detail.
  • Collaborative leadership style with strong interpersonal and communication skills.
  • Comfort prioritizing and adapting in a fast-paced, team-based environment.
  • Proven track record driving process improvements and supporting change adoption.
  • Flexibility to work outside standard hours as needed and travel up to 10%.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
provider record retrieval processesoperational effectivenessprocess improvementschange adoption
Soft Skills
coachingteam developmentorganizational skillsproblem-solvingdecision-makinginterpersonal skillscommunication skillscollaborative leadershipadaptabilityattention to detail
Certifications
Bachelor’s degree