Customer Experience Representative

Datavant

full-time

Posted on: 2/12/2026

Location Type: Remote

✨ AI Apply

💰 $18 - $23 per hour

About the role

Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries in a high call volume, fast-paced environment following established processes and guidelines.
Interact with customers via telephone, email, and online chat to answer product-related questions, resolve standard issues, and provide basic education on Record Hub services.
Accurately document customer interactions, inquiries, issues, and resolutions in designated systems.
Identify issues that require additional expertise and appropriately escalate to senior representatives or specialists.
Make outbound telephone and email contacts to customers to provide updates, education, and support issue resolution.
Follow defined workflows, scripts, and quality standards to ensure consistency and compliance.
Communicate and coordinate with colleagues and team leads as needed to support customer needs.
Actively participate in training, coaching, and feedback sessions to build product knowledge and customer service skills.
Provide feedback on customer experience challenges and opportunities for improvement.

High school diploma, general education degree, or equivalent required.
2–3 years of customer service experience required.
1 year of experience in a call center or customer support environment preferred.
Experience using call center phone systems such as RingCentral is a plus.
Data entry and typing skills of 30 WPM or higher.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrytyping skillscall center experience

Soft Skills

positive attitudeempathyprofessionalismcommunicationcustomer service skills

Certifications

high school diplomageneral education degree