Customer Experience Representative II
Datavant
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $21 - $26 per hour
About the role
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries in a high call volume, fast-paced environment.
- Interact with customers via telephone, email, and online chat to answer complex product-related questions.
- Independently investigate and resolve complex product and service complaints.
- Identify trends in customer issues and recommend improvements to workflows.
- Serve as a point of escalation for Level I representatives.
- Ensure appropriate actions are taken to fully resolve customer problems.
- Accurately maintain customer accounts and detailed records of interactions.
- Make outbound telephone and email contacts to customers for education and issue resolution.
- Communicate and coordinate effectively with colleagues and internal partners.
Requirements
- High school diploma, general education degree, or equivalent required.
- 4 or more years of customer service experience, preferably in healthcare, data, or technology environments.
- 2 or more years of experience in a call center or customer support environment.
- Experience handling complex cases, escalations, or specialized customer issues.
- Experience using call center phone systems such as RingCentral.
- Strong data entry and typing skills (30+ WPM).
Benefits
- Health insurance
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedata entrytyping skillscall center experiencecomplex case handlingescalation management
Soft Skills
empathetic attitudeprofessional attitudecommunicationproblem resolutionworkflow improvement
Certifications
high school diplomageneral education degree