Act as Staff-level technical owner for Voice AI and Agentic Agent architecture across Datavant.
Define reference architectures, best practices, and design patterns for Voice LLM workflows, orchestration, and integrations.
Lead technical decision-making for build vs. buy, platform selection, and long-term scalability.
Design and implement end-to-end Voice AI systems using LLMs, NLMs, NLP/NLU, STT, and TTS technologies.
Build agentic, multi-step conversational workflows capable of tool use, memory, escalation, and human handoff.
Optimize real-time and near-real-time Voice AI performance (latency, accuracy, reliability).
Architect and build API-first, event-driven systems integrating CCaaS platforms, data pipelines, and AI services.
Integrate with CCaaS and Voice platforms (e.g., Five9, Genesys, NICE, Cognigy, Kore.ai, PolyAI, or similar).
Ensure clean interfaces between AI agents, telecom infrastructure, and downstream systems.
Partner with Security and Legal to ensure HIPAA, HITECH, and privacy-by-design compliance across all Voice AI workflows.
Implement observability, auditing, and reporting for AI decisions, conversations, and outcomes.
Design systems that are fault-tolerant, testable, and production-ready.
Mentor senior and mid-level engineers in AI, Voice, and distributed systems design.
Influence roadmap and prioritization through strong technical partnership with Product and Leadership.

Requirements

8+ years of experience in software engineering, with significant focus on AI, automation, or platform engineering
Deep hands-on experience with Voice AI systems, including LLMs, NLMs, NLP/NLU
Speech-to-Text (STT) and Text-to-Speech (TTS)
Real-time conversational workflows
Strong experience designing agentic or autonomous AI systems
Proven expertise in API architecture, distributed systems, and integrations
Experience with CCaaS / Voice platforms (Five9, Genesys, NICE, or similar)
Strong proficiency in Python or another modern backend language (Node.js, Java, Go)
Demonstrated ability to lead technically without direct authority
Excellent communication and documentation skills.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Voice AILLMsNLMsNLPNLUSTTTTSAPI architecturedistributed systemsautomation

Soft Skills

leadershipcommunicationdocumentationmentoringtechnical decision-makingcollaborationinfluenceprioritization