Datavant

Customer Service Representative

Datavant

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $16 - $20 per hour

Job Level

Junior

About the role

  • Answer telephone call inquiries and promote appropriate products and services to customer
  • Research and resolve complaints to ensure customer retention and satisfaction
  • Paperwork generated from inbound customer service calls must be kept within 5 business days.
  • Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised
  • Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day.
  • Maintain departmental standard of answering and resolving inbound customer service daily
  • Maintain Customer Service email by responding to all emails within the same business day
  • Maintain and distribute incoming faxes the same business day in which they are received.
  • Provide backup support on the Customer Service phones whenever needed.
  • Provide backup training for new hires
  • Assist and provide support to Customer Service Supervisor
  • Identify and report errors and quality deficiencies
  • Identify problem areas and work on strategies that will improve the Customer Services Department.
  • Work with management to attain departmental goals
  • Work as a team with other customer service representatives to ensure optimum customer satisfaction
  • Perform other tasks and duties as necessary

Requirements

  • 1 year customer service environment
  • Effective computer skills
  • Ability to work varying shifts from 7AM to 6PM.
  • Arrive to work on time and have exceptional Attendance Record
  • Excellent problem solving skills
  • Candidate must be very organized and be capable and willing to multi-task
  • Effective verbal, written, interpersonal communication and listening skills
  • Must be able to work effectively in a fast paced call center environment
  • Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
  • Detail oriented with excellent problem solving skills, imagination and patience
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem solvingcomputer skillsmulti-taskingattention to detail
Soft Skills
effective communicationinterpersonal skillsorganizational skillsteamworkprofessionalismpatienceimagination