Datavant

CPC Processer, Customer Support

Datavant

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $15 - $18 per hour

About the role

  • Ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
  • Answer and conduct business on the telephone while maintaining excellent Customer Service.
  • Review, research, resolve and respond to inquiries that are received via telephone, email, or written correspondence.
  • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
  • Follow all department and/or site specific processes and procedures accordingly.
  • Meet and maintain the department’s productivity and quality assurance expectations.
  • Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.

Requirements

  • High school diploma or equivalent
  • Friendly, professional manner of communication. Good customer service skills.
  • Experience with multi-line phone systems is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level.
  • Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents would be beneficial.
  • Ability to stay organized while working quickly. Strong attention to detail is also required.
  • Passing annual Introductory HIPAA examination is required.
  • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
  • Compliance with post-offer health screenings and vaccinations as required by clients.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrymedical recordsinsurance claims processingproofreadingeditingMS-Officemulti-line phone systemsattention to detailorganizational skillsproductivity
Soft Skills
customer serviceprofessional communicationconfidentialityproblem-solvingtime managementinterpersonal skillsprofessionalismresponsivenessadaptabilityteamwork
Certifications
high school diplomaHIPAA examinationROI Certification