Independently prepare, finalize, and transmit weekly and monthly client invoices, including complex payer and passthrough billing.
Investigate and resolve billing discrepancies and client disputes, identifying root causes and implementing corrective measures.
Execute billing month-end close activities, ensuring compliance with deadlines and accuracy of revenue recognition.
Partner with Collections and Account Management teams to accelerate resolution of outstanding issues and support timely collections.
Maintain and audit contract and pricing documentation; support reviews of contract terms for billing accuracy.
Perform advanced data analysis (Excel, Cognos, and/or ERP reporting) to reconcile accounts and identify trends.
Contribute to process improvements by recommending and testing billing system enhancements.
Serve as a point of contact for escalated client inquiries; support knowledge sharing and guidance for Billing Specialist I team members.
Collaborate with Finance leadership to prepare billing reports and support audit/compliance requirements.
Requirements
2–4 years of progressive billing or AR experience, preferably in healthcare, payer, or high-volume client billing.
Strong understanding of billing workflows, revenue recognition, and account reconciliation.
Advanced proficiency with Microsoft Excel (pivot tables, formulas, macros) and experience with billing/ERP systems (Lawson, NetSuite, or equivalent preferred).
Strong analytical and problem-solving skills with the ability to resolve complex issues independently.
Excellent written and verbal communication skills; confident in interacting with internal stakeholders and external clients.
High attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
Professional demeanor with a collaborative, solutions-oriented mindset.