Lead strategic planning and execution across technology deployment, endpoint engineering, IT asset management (HAM & SAM), ITSM processes, and tooling—including full ownership of Jira Service Management workflows, configuration, and lifecycle optimization.
Oversee the design, development, and optimization of desktop engineering solutions, including OS imaging, configuration management, endpoint security posture, automation capabilities, and enterprise deployment standards.
Own the enterprise ITAM program, ensuring full lifecycle governance for hardware and software assets, accuracy of asset records, compliance with licensing agreements, and alignment with audit, security, and procurement requirements.
Partner with the ITAM vendor to ensure high-quality delivery, compliance adherence, data accuracy, and continuous process improvement across asset lifecycle management workflows.
Serve as the senior escalation point for endpoint deployment challenges, tooling issues, and asset management discrepancies, coordinating cross-functional resolution efforts and driving systemic remediation.
Establish and refine ITSM processes—including incident, request, change, problem, knowledge, and configuration management—ensuring efficiency, cross-team adoption, and alignment with best practices.
Develop, document, and maintain SOPs, engineering standards, deployment playbooks, and operational workflows to ensure consistency, predictability, and scalability across all technical deployment and support functions.
Drive enterprise rollout of new endpoint technologies, software packages, and productivity tools, including planning, communication, change management, testing frameworks, and success measurement.
Collaborate with IT, Security, Engineering, Finance, and Legal teams to ensure end-to-end alignment across deployment programs, asset lifecycle governance, configuration standards, and compliance requirements.
Oversee vendor performance related to endpoint engineering, ITAM services, deployment support, and tooling platforms, including SLA governance, contract considerations, and operational reviews.
Lead major technical initiatives such as OS upgrades, security hardening programs, tooling migrations, directory modernization, and automation-driven efficiency improvements.
Monitor deployment metrics, asset data health, software utilization trends, configuration drift, and platform performance to identify improvement opportunities and implement durable solutions.
Guide the strategic evolution of ITSM tooling, including workflow automation, integration expansion, reporting maturity, and self-service capability development.
Build, mentor, and lead a high-performing team responsible for engineering, deployment, process governance, and tooling administration, fostering a culture of craftsmanship, innovation, and operational excellence.
Manage budget planning, resource forecasting, tooling investments, and vendor costs to ensure responsible financial oversight and prioritization of impactful initiatives.

Requirements

10+ years of experience in desktop engineering, endpoint management, IT asset management, ITSM process development, or enterprise technology deployment.
5+ years leading multi-disciplinary technical teams, including engineering, asset management, or ITSM platform ownership.
Strong expertise in ITAM principles (both HAM and SAM), asset lifecycle governance, software licensing, audit readiness, procurement alignment, and inventory accuracy.
Deep experience administering, optimizing, and governing ITSM platforms—preferably Jira Service Management—including workflow design, automation, integrations, data models, and service catalog development.
Hands-on experience with endpoint engineering technologies (Intune, Jamf/Mosyle, SCCM, MDM/UEM platforms), OS lifecycle management, and automated deployment processes.
Proven ability to lead major enterprise technology implementations, cross-functional deployment programs, and tooling standardization efforts.
Strong understanding of security best practices, compliance frameworks, device hardening, application governance, and change control.
Vendor management experience, including oversight of ITAM service providers, tooling vendors, deployment partners, and engineering service contracts.
Excellent communication and stakeholder engagement skills, with the ability to influence executives, technical teams, and cross-functional partners.
Analytical and problem-solving skills with demonstrated ability to interpret asset data, system telemetry, and operational metrics to drive continuous improvement.
Exceptional organizational skills and ability to manage competing priorities, with a track record of delivering high-impact programs in fast-paced environments.
Demonstrated leadership qualities including coaching, development, cross-team collaboration, and the ability to build strong, resilient technical organizations.

Benefits

Health insurance
Flexible work arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

desktop engineeringendpoint managementIT asset managementITSM process developmententerprise technology deploymentITAM principlesworkflow designautomationendpoint engineering technologiesOS lifecycle management

Soft Skills

communicationstakeholder engagementanalytical skillsproblem-solvingorganizational skillsleadershipcoachingcross-team collaborationinfluenceprioritization