Datasite

Application Engineer

• Investigate and resolve complex technical issues escalated from customer success teams.
• Analyze platform logs and, when necessary, review associated code to diagnose problems.
• Troubleshoot advanced technical challenges to ensure timely and effective solutions.
• Document issues and resolutions, contributing to the knowledge base for continuous improvement.
• Work directly with Engineering to identify, report, and resolve product bugs and enhancements.
• Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights.

Application Support Engineer

Data Engineer

• Own the full lifecycle of partner data as it moves through our systems
• Balance partner trust, engineering velocity, and long-term data platform health while enabling intelligent, contract-driven data exchange
• Guide data architecture decisions that incorporate AI-augmented capabilities into workflows for partner integrations
• Partner with Product, Engineering, and partner teams to develop flexible data roadmaps
• Drive pipeline improvements that scale across diverse partner data formats
• Maintain adaptable data contracts and schema strategies
• Identify and drive cross-platform improvements that enhance partner and developer experiences
• Collaborate across Engineering, Product, and partner teams to deliver AI-first, integration-ready data solutions
• Own ambiguous data challenges and drive them to resolution
• Mentor engineers and analytics contributors through coaching and feedback
• Ensure new partnerships are delivered with care, reliability, and ingenuity.

Data Operations Engineer

Client Services Representative

• Elevate service standards in every interaction - walk into any conversation with the knowledge and context to support our customers.
• Proactively address technical inquiries and challenges, serving as a trusted advisor on Ansarada’s suite of products.
• Onboard and educate new users through personalised guidance and training on the Ansarada platform.
• Identify opportunities for customer expansion and upsell — with AI surfacing the right signals at the right time.