Client Services Representative

Datasite

Client Services Representative at Ansarada enhancing customer experiences and technical support within a fast-paced SaaS environment. Responsibilities include customer onboarding, technical inquiries, and service standard elevation.

Posted 6/2/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $51,600 - $85,300 per yearWebsite

About the role

Key responsibilities & impact

Elevate service standards in every interaction - walk into any conversation with the knowledge and context to support our customers.
Proactively address technical inquiries and challenges, serving as a trusted advisor on Ansarada’s suite of products.
Onboard and educate new users through personalised guidance and training on the Ansarada platform.
Identify opportunities for customer expansion and upsell — with AI surfacing the right signals at the right time.

Requirements

What you’ll need

Proven experience in a customer-facing or client services role, ideally in a tech or SaaS environment.
Comfortable navigating digital platforms and tools including MS Suite, Slack, Teams, Jira, CRMs, and Mac.
Available to work a roster of shifts between 9:00 am and 7:00 pm Mon–Fri, with rotating weekend shifts.
AI fluency: You use LLMs (ChatGPT, Claude, Gemini) daily.
Strong communicator — clear, empathetic, and confident across written and verbal channels.

Benefits

Comp & perks

health insurance (medical, dental, vision)
retirement savings plan
paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI fluencyLLMsChatGPTClaudeGemini

Soft Skills

strong communicatorempatheticconfidentclear communication