Senior Customer Success Associate, International Public Sector
Dataminr
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
About the role
- Be an expert on Dataminr’s First Alert platform and develop a deep understanding of publicly available information and social media analytics use cases
- Build and maintain strong and effective client relationships and act as a thought partner
- Conduct quarterly customer reviews to ensure service and product quality remain exemplary
- Serve as an advocate for our customers by collecting customer feedback and articulating product recommendations for Dataminr product development
Requirements
- Experience working with or in the UK public sector and NATO
- Bachelor's degree or equivalent relevant experience
- 0-3 years of client-facing or product experience, ideally in the public sector vertical
- Outstanding communication and presentation skills
- Detail-oriented mindset with excellent project management skills
- Tech-savvy approach with the ability to learn new software and CRM tools
- Ability to work independently and collaboratively within a team
- Must be willing to travel domestically and internationally (approximately 35%)
Benefits
- Flexible work arrangements
- Generous PTO and sick leave
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client-facing experiencecommunication skillspresentation skillsdetail-orientedproject management skillsability to work independentlycollaborative skills
Certifications
Bachelor's degree