Dataminr

Customer Success Manager

Dataminr

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

Tech Stack

Cyber Security

About the role

  • Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio
  • Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
  • Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans / regular check-ins
  • Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
  • Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
  • Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

Requirements

  • Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience.
  • Specific experience supporting the public sector, including but not limited to Federal Civilian agencies
  • Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management
  • Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation
  • High level of accountability and the ability to execute independently on multiple and competing projects and deadlines
  • Self-motivated and self-directed
  • Expert on Dataminr’s First Alert product