DATAMARK, Inc.

Technical Support Agent 2

DATAMARK, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Chihuahua • 🇲🇽 Mexico

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Job Level

JuniorMid-Level

Tech Stack

PHPSQL

About the role

  • Troubleshoot and resolve technical issues related to software, hardware, and networking.
  • Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
  • Guide users through the installation and configuration of software or hardware solutions.
  • Document ongoing issues and resolutions in our ticketing system to track progress.
  • Work collaboratively with other team members to share insights and solutions.
  • Stay updated on the latest technology trends and product information.

Requirements

  • Associates degree in Computer Science or related discipline with computer classes. Equivalent experience may be considered in lieu of formal education.
  • Minimum of two (2) year of programming experience in and strong knowledge of one or more of the following technologies: SQL Database, Read system log files, PHP, Sharepoint.
  • Demonstrated analytical skills with the ability to problem-solve with customers by listening, understanding and responding to the needs of the customer.
  • Knowledgeable about Help Desk activities, including define, implement and monitor escalation process.
  • Customer relationship skills in a call center environment and the ability to collaborate with all business units.
  • Strong analytical skills and demonstrated ability to develop solutions and alternatives that meet business goals.
  • Effective verbal and written communication skills with the ability to listen and communicate with technical and non-technical clients.
  • Bilingual (Spanish/English C1).
Benefits
  • All legal benefits
  • Life Insurance
  • Savings fund
  • Paid Training

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQL DatabasePHPSharepointsystem log filestroubleshootinginstallationconfigurationticketing systemprogramming
Soft skills
problem-solvingcustomer relationshipcollaborationanalytical skillseffective communicationempathylisteningunderstandingresponsiveness