DataKind

Account Manager

• Serve as the primary point of contact and trusted advisor for each lighthouse institution throughout their multi-year engagement with DataKind.
• Build and maintain strong relationships with institutional leadership — including IR Directors, Chief Data Officers, Provosts, and Presidents — grounded in trust, responsiveness, and deep understanding of each partner's context and goals.
• Conduct regular check-ins and relationship health reviews to stay ahead of any concerns before they become problems.
• Own the renewal process for each partnership, tracking engagement signals and proactively addressing retention risks.
• Develop a clear understanding of each institution's evolving needs and ensure DataKind's offerings continue to deliver meaningful value.
• Partner with internal stakeholders to make the case for renewal and document partnership outcomes that support it.
• Coordinate with DataKind's implementation and product teams to ensure smooth onboarding for new partners, acting as the institutional advocate throughout.
• Translate partner needs and feedback into clear briefs for internal teams.
• Help institutions understand what's available to them, connect them to resources, and remove barriers to adoption — without necessarily being the one solving technical problems directly.
• Facilitate Learning Circles and cohort activities among lighthouse institutions, creating opportunities for peer connection and shared problem-solving.
• Coordinate cross-institutional knowledge sharing and help surface best practices that can inform broader sector adoption.
• Serve as the voice of your partners internally. Synthesize themes across accounts and bring structured feedback to Product and Engineering on institutional needs, usability issues, and opportunities for improvement.
• Contribute to the development of scalable account management processes and playbooks as DataKind grows.

Technical Project Manager

• Partner with Engineering and Data Science teams to plan and execute the technical roadmap for the product
• Facilitate planning sessions that balance feature delivery, technical debt, and platform stability
• Define and track project milestones, deliverables, and success metrics development
• Identify technical dependencies, integration risks, and scalability challenges early, then drive mitigation plans
• Document technical requirements and propose pathways forward based on stakeholder needs and compliance requirements
• Manage end-to-end project lifecycle for multiple concurrent development and enhancement workstreams
• Implement and maintain agile methodologies to ensure timely delivery of project milestones
• Track, coordinate, and communicate project schedules, including sprint plans and release dates
• Identify, document and manage project risks, issues, and dependencies
• Facilitate cross-functional team meetings and ensure clear communication between stakeholders
• Create and maintain technical documentation including status reports, change requests, and project plans
• Scope, schedule, and manage resources to deliver projects on time and within budget
• Monitor project progress and make adjustments as needed to maintain alignment with goals
• Ensure delivery processes incorporate appropriate validation, documentation, risk management, and quality control without adding unnecessary complexity
• Implement quality assurance processes to ensure adherence to technical standards, data security requirements, and accessibility guidelines
• Work with relevant teams to coordinate proper testing and validation of new features and releases
• Monitor and report on project quality metrics throughout the development lifecycle
• Partner with Data Security team to integrate security and data privacy requirements into development processes
• Facilitate regular status meetings with stakeholders to provide updates and address technical concerns
• Manage stakeholder expectations through clear communication of project scope, timeline, and deliverables
• Escalate critical issues appropriately and work with leadership to resolve blockers
• Develop and maintain relationships with key stakeholders across technical and business units
• Present project status, risks, and outcomes to various levels of management
• Document and communicate changes to project scope, schedule, or resources to all stakeholders.