Technical Account Manager
Dataiku
full-time
Posted on:
Location Type: Office
Location: Dubai • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
SeniorLead
Tech Stack
AWSAzureCloudGoogle Cloud PlatformHadoopJavaKubernetesLinuxPythonSpark
About the role
- Collaborate with customers and the internal account team to identify short- and long-term priorities and develop engagement plans
- Manage project milestones with Customer Success Managers and clients; contribute to deliverables, provide regular status updates, and proactively identify/mitigate issues and risks
- Serve as the central point for client technical information and contribute to account strategy
- Support growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
- Act as primary technical advisor, providing guidance and hands-on support across Dataiku platform architecture and deployment, platform operations and upgrades, best practices for platform usage, security, data management, and compute resources, and ML-Ops/monitoring/scaling strategies
- Assist clients in integrating the product into their systems and troubleshoot technical challenges
- Capture client feedback and feature requests to inform Product and Engineering teams
- Advise client technical leaders on complementary technologies and long-term technical strategy
- Explore and support advanced use cases such as edge computing, deep learning, and MLOps
Requirements
- 7+ years of experience in a customer-facing technical role
- Strong communication and client relationship skills
- Experience supporting both pre- and post-sales engagements
- Proficiency in Linux system administration, including networking
- Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
- Hands-on experience with cloud platforms (AWS, Azure, GCP)
- Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
- Familiarity with the Hadoop and/or Spark ecosystems
- Experience with Python (desirable)
- Data-Science knowledge (desirable)
- Basic knowledge of Java (desirable)
- Familiarity with ML-Ops practices and tools (desirable)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux system administrationnetworkingidentity and access managementcloud platformsKubernetesHadoopSparkPythonJavaML-Ops
Soft skills
communicationclient relationshipcollaborationproblem-solvingdocumentationprocess improvementknowledge sharingtechnical advisingclient feedback capturestrategic advising