Dataiku

Technical Account Manager

Dataiku

full-time

Posted on:

Location Type: Office

Location: Dubai • 🇦🇪 United Arab Emirates

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Job Level

SeniorLead

Tech Stack

AWSAzureCloudGoogle Cloud PlatformHadoopJavaKubernetesLinuxPythonSpark

About the role

  • Collaborate with customers and the internal account team to identify short- and long-term priorities and develop engagement plans
  • Manage project milestones with Customer Success Managers and clients; contribute to deliverables, provide regular status updates, and proactively identify/mitigate issues and risks
  • Serve as the central point for client technical information and contribute to account strategy
  • Support growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
  • Act as primary technical advisor, providing guidance and hands-on support across Dataiku platform architecture and deployment, platform operations and upgrades, best practices for platform usage, security, data management, and compute resources, and ML-Ops/monitoring/scaling strategies
  • Assist clients in integrating the product into their systems and troubleshoot technical challenges
  • Capture client feedback and feature requests to inform Product and Engineering teams
  • Advise client technical leaders on complementary technologies and long-term technical strategy
  • Explore and support advanced use cases such as edge computing, deep learning, and MLOps

Requirements

  • 7+ years of experience in a customer-facing technical role
  • Strong communication and client relationship skills
  • Experience supporting both pre- and post-sales engagements
  • Proficiency in Linux system administration, including networking
  • Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
  • Hands-on experience with cloud platforms (AWS, Azure, GCP)
  • Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
  • Familiarity with the Hadoop and/or Spark ecosystems
  • Experience with Python (desirable)
  • Data-Science knowledge (desirable)
  • Basic knowledge of Java (desirable)
  • Familiarity with ML-Ops practices and tools (desirable)

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Linux system administrationnetworkingidentity and access managementcloud platformsKubernetesHadoopSparkPythonJavaML-Ops
Soft skills
communicationclient relationshipcollaborationproblem-solvingdocumentationprocess improvementknowledge sharingtechnical advisingclient feedback capturestrategic advising
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