Dataiku

Senior Customer Success Engineer

Dataiku

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $144,000 - $160,000 per year

Job Level

Senior

About the role

  • Help define the role, building programs and automations for repeatable, scalable use across AMER.
  • Develop and A/B test enablement programs to identify the most effective ways to drive user adoption and satisfaction at scale.
  • Execute demonstrations of new product features and conduct hands-on workshops in collaboration with Sales Engineers.
  • Focus on onboarding and increasing user retention by educating customers on best practices within the Dataiku platform.
  • Establish regular touchpoints to advise users on applying Dataiku to their specific business needs and use cases.
  • Execute programs to create self-sustaining enablement and "communities of practice" within customer accounts, capture and document client use cases and stories to share the impact of their work.
  • Collaborate with Account Executives and Sales Engineers to identify expansion opportunities that drive additional value.

Requirements

  • Minimum of two years in sales engineering, technical consulting, or data science roles with a track record of customer satisfaction
  • Ability to navigate ambiguity, build consensus, and work with urgency to define a new segment's success
  • Strong written and oral presentation skills, with the ability to tailor messaging to both no-code and high-code users
  • A knack for engaging with all levels of customer teams, from individual contributors to leadership
  • Willingness to travel up to 25% across the AMER region
Benefits
  • Stock options
  • Medical, dental, and vision plans
  • Flexible spending accounts
  • Pre-tax commuter benefits
  • 401k company match
  • Paid vacations and sick leave
  • Paid parental leave
  • Employer paid disability coverage
  • Additional health and wellbeing perks and benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
A/B testinguser adoption strategiescustomer educationprogram developmentdata sciencesales engineeringtechnical consulting
Soft Skills
customer satisfactioncommunicationpresentation skillsconsensus buildingengagementadaptabilityurgency