DATAGROUP

IT User Help Desk Agent – Full-time/Part-time

DATAGROUP

part-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

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About the role

  • Professionally receive incoming software and hardware incidents in a major client environment
  • Process incidents in the ticketing system: prioritization, classification and documentation
  • Perform fault analysis and initiate corrective actions
  • Provide first-line assistance and solutions via remote support
  • If necessary, escalate incidents to downstream teams

Requirements

  • IT affinity and strong communication and teamwork skills
  • Very good German language skills, both spoken and written; English skills are an advantage
  • Confident working with Windows 10 and Microsoft Office 365
  • Nice to have: completed vocational training in the IT field or professional experience in IT support
Benefits
  • Apply without a cover letter
  • Mobile working possible after the probationary period
  • Modernly equipped office building on the Elbe with height-adjustable desks, two monitors per workstation, quiet and collaboration rooms, and an on-site fitness studio with a personal trainer and yoga classes
  • Central location with good transport connections by train, bus and car, including free parking
  • Employee referral bonus for successful hires you recommend
  • Subsidy for the Deutschlandticket, JobRad scheme, participation in Corporate Benefits, an employee fan shop, employer contribution to company pension plan, and more
  • Support for personal and professional development, e.g., ITIL Foundation certification offered after successful onboarding
  • Promotion of team spirit within the department and across the company through regular company events such as summer parties and Christmas celebrations, and sponsorship of employee participation in sporting events (e.g., HafenCityRun in Hamburg)
  • Family-friendly working conditions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fault analysisincident managementticketing system
Soft Skills
communication skillsteamwork skills
Certifications
vocational training in IT