DATAGROUP

Senior Service Manager – All Genders

DATAGROUP

full-time

Posted on:

Location Type: Hybrid

Location: Pliezhausen • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

ITSM

About the role

  • You are the primary point of contact and advisor for all matters concerning selected clients
  • You hold overall responsibility for these client engagements and for service delivery across all DATAGROUP departments
  • Ensuring compliance with SLAs is also part of your responsibilities
  • You are also responsible for client-side billing of contracted services and cost controlling
  • You are passionate about continuously optimizing delivery processes
  • As a sales-oriented professional, you further develop client relationships and drive strategic growth
  • Additionally, you support team leadership and account management with special topics
  • In short: you ensure that your clients are satisfied with DATAGROUP's service

Requirements

  • Successfully completed technical or business-related degree (e.g., Business Informatics, Technical Business Administration, Economics) or an equivalent qualification, plus solid knowledge in the IT field
  • A good sense for trends and innovations in the IT environment
  • Several years of professional experience managing customers and teams from service delivery units
  • Good knowledge of IT Service Management according to ITIL
  • Strong rhetorical skills and a confident presence at IT decision-maker level
  • Willingness to take responsibility and the ability to assert yourself at management level with the client
  • Customer-friendly and service-oriented working style
  • High social competence as well as strong teamwork and assertiveness
  • Reliable, structured way of working and strong problem-solving skills
  • Excellent German and good English skills, both written and spoken
Benefits
  • An open and cooperative corporate culture and a trusting working atmosphere
  • A modern company car that you can also use privately
  • Challenging tasks and client projects
  • Flat hierarchies and short decision-making paths
  • Friendly team with great, motivated people
  • Flexible working hours for work–life balance, including mobile/remote work
  • Comprehensive social benefits, company pension scheme, JobRad (bike leasing), sports programs, company restaurant and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Service ManagementITILcost controllingservice deliveryclient-side billingbusiness informaticstechnical business administrationeconomics
Soft Skills
rhetorical skillsteam leadershipcustomer-friendlyservice-orientedsocial competenceteamworkassertivenessproblem-solvingstructured working styleresponsibility