DATAGROUP

IT Service Engineer

DATAGROUP

full-time

Posted on:

Location Type: Office

Location: Rheinfelden • Germany

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Tech Stack

Android

About the role

  • Onsite support for EUWS (End User Workplace Services) including IMAC/D and Break & Fix services for desktops, laptops and mobile devices
  • Installation and configuration of customer-deployed hardware and software
  • Printer support within a multi-vendor service and printer management
  • In-depth, non-standard troubleshooting in a customer-specific IT environment
  • Monitoring and processing of tasks using an electronic ticketing system
  • Handling of a trouble-ticket system (including routing tickets to other departments)
  • Communication via ticketing systems, e-mail and telephone
  • Installation, software servicing and integration of new systems
  • Execution of local moves and hardware rollouts
  • Support for mobile systems (iPad, iPhone, Android devices, etc.)
  • Support for training and conference rooms
  • Updating the knowledge database
  • Support of Asset Lifecycle Management

Requirements

  • Completed IT training or relevant professional experience in a similar role
  • Very good general IT knowledge (client hardware & software, as well as standard applications such as Windows 10)
  • Know-how in LAN/WAN services and very good knowledge of various mobile devices
  • Good experience with call tracking systems and working to SLAs
  • Competence in multi-vendor support for desktops, workstations, notebooks, tablets and mobile devices
  • Affinity for documentation and learning new knowledge
  • Strong customer and service orientation, resilience, flexibility and very good team skills
  • High level of reliability and sense of responsibility
  • Driving license class B required (support of branch sites assigned to the location)
  • Very good German and good English skills, both written and spoken, round off your profile
Benefits
  • Work–life balance: Flexible working hours for optimal compatibility of work and private life
  • Vacation: 30 days off per year plus additional days off on December 24 and December 31, 2026
  • Efficient collaboration: Flat hierarchies with a first-name culture and short decision-making paths
  • Latest hardware: MacBook or Windows laptop as well as an iPhone with Dual-SIM
  • Job security: Permanent employment contract in a future-oriented IT company
  • Career & development: Individual support through our career model, our tailored training catalogue and regular development discussions
  • Parking: Free parking spaces in close proximity
  • JobRad: Contribution toward the leasing rate
  • Team & events: Mainz 05 stadium experience, summer party, bowling, online quiz & more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IMAC/DBreak & Fix serviceshardware installationsoftware configurationtroubleshootingLAN servicesWAN servicescall tracking systemsAsset Lifecycle ManagementWindows 10
Soft Skills
customer orientationservice orientationresilienceflexibilityteam skillsreliabilitysense of responsibilityaffinity for documentationlearningcommunication
Certifications
completed IT trainingdriving license class B