DATAGROUP

Junior IT Support Specialist

DATAGROUP

full-time

Posted on:

Location Type: Hybrid

Location: Rostock • Germany

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Job Level

Junior

About the role

  • Provide friendly and professional support to our French-speaking clients
  • Document and classify tickets in the ticketing system
  • Manage and administer requests in the Service Portal (Mon–Sat, between 6:00 AM and 7:00 PM)
  • Forward tickets to downstream support units
  • Control and monitor tickets in accordance with our Service Level Agreements

Requirements

  • Strong aptitude for technical support
  • Excellent communication skills and a clear manner of expression
  • Customer-friendly and service-oriented approach to work
  • Structured and organized working style
  • Quick comprehension and ability to learn rapidly
  • Very good German and English skills, both spoken and written
  • Initial professional experience in an IT environment is an advantage
Benefits
  • Secure future – a permanent employment contract
  • Maximum work–life balance – remote work by agreement up to 100% possible
  • Flexibility – work from home or at one of our DATAGROUP locations
  • Top equipment – choice of technical equipment, modern offices with ergonomic workstations
  • Your health bonus – subsidy for workplace glasses, bike leasing, regular vitamins and support for sports offerings
  • Avoid traffic – Deutschlandticket for €37
  • Start successfully – with our personal and professional onboarding and Feel‑Good management
  • Growth – we plan your career development together and support you with free training opportunities
  • You matter – with various benefits, company breakfasts, celebrations and team events for fun and cohesion, we ensure your satisfaction
  • Approachable – high appreciation as well as short communication and decision-making paths
  • In the heart of the city – office with good public transport connections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communication skillscustomer-friendly approachservice-oriented approachstructured working styleorganized working stylequick comprehensionability to learn rapidly