DATAGROUP

IT Support Specialist

DATAGROUP

full-time

Posted on:

Location Type: Office

Location: Berlin • Germany

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About the role

  • You are the first point of contact for issues related to e-forms and provide our customers with fast, competent assistance
  • You document and classify tickets in the ticketing system
  • You handle and administer requests in the Service Portal (Mon–Sat, between 7:00 and 19:00) up to 5 days per week and 8 hours per day
  • You skilfully forward tickets to downstream support units
  • You manage and monitor tickets in accordance with our Service Level Agreements

Requirements

  • You are the first point of contact for issues related to e-forms and provide our customers with fast, competent assistance
  • You document and classify tickets in the ticketing system
  • You handle and administer requests in the Service Portal (Mon–Sat, between 7:00 and 19:00) up to 5 days per week and 8 hours per day
  • You skilfully forward tickets to downstream support units
  • You manage and monitor tickets in accordance with our Service Level Agreements
  • You distinguish yourself through a customer-friendly and service-oriented working style
  • You have a quick grasp and a structured way of working
  • Strong communication skills and good verbal expression are among your core strengths
  • It is an advantage if you have already gained initial professional experience in an IT environment
  • Excellent German and English skills, both written and spoken, complete your profile
  • You speak very good German (C2) and can communicate well in English (B2)
Benefits
  • Job security – a permanent employment contract
  • Maximum work–life balance – remote work by agreement, up to 100% possible
  • Flexibility – work from home or at one of our DATAGROUP locations
  • Top equipment – choice of technical equipment, modern offices with ergonomic workstations
  • Your health bonus – subsidy for workplace glasses, bike leasing, regular vitamins and support for sports offerings
  • Beat the traffic – Deutschlandticket for €37
  • Start successfully – with our personal and professionally competent onboarding and feel-good management
  • Growth – together we plan your career development and support you with free training opportunities
  • You matter to us – with various benefits, company breakfasts, celebrations and team events for fun and cohesion, we ensure your satisfaction
  • Approachable – high appreciation as well as short communication and decision-making paths
  • In the heart of the city – office with good public transport connections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticketing systemService PortalService Level Agreementse-forms
Soft Skills
customer-friendlyservice-orientedstrong communication skillsgood verbal expressionstructured way of working