DATAGROUP

Junior IT Support Specialist – all genders

DATAGROUP

full-time

Posted on:

Location Type: Hybrid

Location: Nürnberg • Germany

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Job Level

Junior

About the role

  • Provide friendly support to our French-speaking customers
  • Serve as the point of contact for issues with e-forms
  • Document and classify tickets in the ticketing system
  • Handle and administer requests in the Service Portal (Mon–Sat, between 6:00 and 19:00), up to 5 days per week and 8 hours per day
  • Forward tickets to downstream support units
  • Manage and monitor tickets in accordance with our Service Level Agreements

Requirements

  • Technical support is your strength
  • You have a quick grasp and a structured way of working
  • Excellent communication skills and an articulate manner
  • Ideally, you have initial professional experience in an IT environment
  • Very good German skills (at least C1)
  • Good English skills, written and spoken
Benefits
  • Secure your future – a permanent employment contract
  • Maximum work–life balance – remote work up to 100% possible by agreement
  • Flexibility – work from home or at one of our DATAGROUP locations
  • Top equipment – choice of technical equipment, modern offices with ergonomic workstations
  • Health benefits – subsidy for workplace glasses, bike leasing, regular vitamins and support for sports programs
  • Avoid traffic – Deutschlandticket for €37
  • Kickstart your success – with our personal and professionally competent onboarding and Feel-Good management
  • Growth – we plan your professional development together and support you with free training opportunities
  • You matter to us – with various benefits, company breakfasts, celebrations and team events for fun and cohesion, we ensure your satisfaction
  • Approachable – high appreciation as well as short communication and decision-making paths
  • In the heart of the city – office with good public transport connections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportticketing systeme-forms managementService Portal administration
Soft Skills
communication skillsstructured workingarticulate manner