DATAGROUP

IT Support Specialist

DATAGROUP

full-time

Posted on:

Location Type: Office

Location: Düsseldorf • Germany

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About the role

  • You are the first point of contact for issues with e-forms and provide fast, competent assistance to our customers
  • You document and classify tickets in the ticketing system
  • You manage and administer requests in the Service Portal (Mon–Sat, between 07:00 and 19:00), up to 5 days per week and 8 hours per day
  • You skillfully forward tickets to downstream support units
  • You control and monitor tickets in accordance with our Service Level Agreements (SLAs)

Requirements

  • You are the first point of contact for issues with e-forms and provide fast, competent assistance to our customers
  • You document and classify tickets in the ticketing system
  • You manage and administer requests in the Service Portal (Mon–Sat, between 07:00 and 19:00), up to 5 days per week and 8 hours per day
  • You skillfully forward tickets to downstream support units
  • You control and monitor tickets in accordance with our Service Level Agreements (SLAs)
  • You demonstrate a customer-friendly, service-oriented approach to your work
  • You have a quick grasp and a structured way of working
  • Your strengths include very good communication skills and a strong command of expression
  • It is an advantage if you have already gained initial professional experience in an IT environment
  • Excellent German and good English language skills, both written and spoken, complete your profile
  • You speak very good German (C2) and can communicate well in English (B2).
Benefits
  • Job security — permanent employment contract
  • Maximum work–life balance — remote work up to 100% possible by arrangement
  • Flexibility — work from home or at one of our DATAGROUP locations
  • Top equipment — choice of technical equipment, modern offices with ergonomic workstations
  • Health benefits — subsidies for workplace glasses, bike leasing, regular vitamins and support for sports activities
  • Bypass the traffic — Deutschlandticket (public transport pass) for €37
  • Successful onboarding — personal, professional onboarding and feel-good management
  • Growth — we plan your career development together and support you with free training opportunities
  • You matter to us — various benefits, company breakfasts, celebrations and team events to promote enjoyment and team cohesion
  • Approachable — high appreciation and short communication and decision-making paths
  • In the heart of the city — office with good public transport connections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticketing systemService PortalService Level Agreements (SLAs)
Soft Skills
customer-friendlyservice-orientedcommunication skillsstructured way of working