DATAGROUP

Junior IT Support Specialist, French, Technical

DATAGROUP

full-time

Posted on:

Location Type: Hybrid

Location: Rostock • Germany

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Job Level

Junior

About the role

  • Provide friendly and competent support to our French-speaking customers
  • Serve as the first point of contact for issues with e-forms
  • Assist with inquiries in the Service Portal
  • Process tickets in the ticketing system
  • Escalate and hand over tickets to downstream support teams
  • Monitor tickets in accordance with Service Level Agreements

Requirements

  • Strong technical support skills and proficiency in French
  • Commitment to support teams and strong communication skills
  • Document and classify tickets in the ticketing system
  • Manage and administer inquiries in the Service Portal (Mon–Sat, between 06:00 and 19:00)
  • Competently forward/escalate tickets to downstream support units
  • Track and monitor tickets according to our Service Level Agreements
  • Customer-friendly and service-oriented work approach
  • Quick comprehension skills and a structured way of working
  • Excellent communication skills and clarity of expression
  • Some professional experience in an IT environment is a plus
  • Very good German and English skills, both written and spoken
  • Very good German (fluent) and good French — able to communicate clearly and provide competent support
Benefits
  • Job security — a permanent (open-ended) employment contract
  • Maximum work–life balance — remote work by agreement up to 100% possible
  • Flexibility — work from home or at one of our DATAGROUP locations
  • Top equipment — choice of technical equipment, modern offices with ergonomic workspaces
  • Health benefits — contributions towards workplace glasses, bike leasing, regular vitamins and support for sports offerings
  • Skip the traffic — Germany-wide public transport pass (Deutschlandticket) for €37
  • Successful onboarding — personal and professional introduction and feel-good management
  • Growth — we plan your career development together and support you with free training opportunities
  • You matter to us — various benefits, company breakfasts, celebrations and team events for fun and cohesion to ensure your satisfaction
  • Approachable — high appreciation as well as short communication and decision-making paths
  • In the heart of the city — office with good public transport connections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportticketing systemService Portale-formsService Level Agreements
Soft Skills
communication skillscustomer-friendlyservice-orientedquick comprehensionstructured working