DATAGROUP

Junior IT Service Manager – all genders

DATAGROUP

full-time

Posted on:

Location Type: Hybrid

Location: Bremen • Germany

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Job Level

Junior

Tech Stack

Cloud

About the role

  • You act as a link between our clients and our delivery teams (servers, network, Active Directory, clients, service desk, SAP AMS, cloud, etc.)
  • You are responsible for ensuring that the contractual service commitments to these clients are met
  • From the proposal process, through project phases, to operational services: you coordinate all client requirements and manage the involved internal and external units
  • You also monitor the client's SLAs and KPIs and prepare reporting and analyses
  • You define and optimize ITIL processes and align them with the clients
  • You also manage escalation procedures for the services you are responsible for

Requirements

  • You hold a degree (e.g., in business informatics) or have completed vocational training in IT
  • You are enthusiastic about the IT world, follow the latest developments and trends, and ideally have basic technical knowledge of IT infrastructures
  • You enjoy building and maintaining client relationships and demonstrate an open, communicative, and confident manner
  • You are willing to take on responsible tasks and possess strong organizational skills
  • Even in stressful situations and escalations, you remain calm and keep the resolution of the issue in the client's best interest in view
  • Very good German skills (level C1) and good English skills (level B2) complete your profile.
Benefits
  • Welcoming culture: an open, cooperative working atmosphere and collaboration within an approachable and motivated team
  • Flexibility that suits you: flexible working hours, part-time models, sabbaticals
  • Mobile working: options and equipment for remote work
  • Career & development: individual training opportunities and support for academic studies
  • Stay healthy & active: Hansefit & online programs, JobRad (company bicycle), health days, vaccination appointments
  • Family-friendly: subsidy for childcare costs
  • Top equipment: choice of technical equipment, modern offices with ergonomic workstations
  • Corporate benefits: discounts from numerous providers
  • Future & togetherness: company pension scheme, free selection of beverages, fresh fruit basket and many company and team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITIL processesSAP AMScloud infrastructurenetwork managementActive Directoryservice desk operationsSLA monitoringKPI reportingproject managementbusiness informatics
Soft Skills
client relationship managementcommunication skillsorganizational skillsproblem-solvingstress managementescalation managementteam coordinationanalytical skillsadaptabilityenthusiasm for IT