DATAGROUP

Senior IT Account Manager

DATAGROUP

full-time

Posted on:

Location Type: Hybrid

Location: Ingelheim am Rhein • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • You take full ownership of our existing customers and develop the relationship for the long term
  • Monitor SLAs and KPIs for our customers
  • You support customers in using our solutions and services so they deliver real value in their day-to-day operations
  • You strategically grow existing accounts and generate new revenue opportunities through cross-selling and upselling
  • You conduct regular business reviews, set shared goals and drive their implementation
  • You bring customer insights into the teams to support continuous improvement of our offerings
  • You identify challenges early and find pragmatic solutions to ensure customer satisfaction

Requirements

  • You have proven experience in direct customer-facing roles — ideally in Account Management or Customer Success Management
  • You can convey complex information clearly and empathetically and build trust-based, equal-footing dialogues
  • You organize yourself efficiently, think in a structured way, and have a clear sense of priorities
  • You quickly understand what matters to customers and find ways to support their objectives
  • You are confident using CRM systems, familiar with Office365 tools, open to new technologies, and ideally hold a certification in Customer Success Management
Benefits
  • Flexible working hours and the option to work remotely for an optimal work–life balance
  • 30 days of vacation per year and additional days off on 24/12 and 31/12/2025
  • Annual salary and bonus review, employer-funded company pension plan
  • Flat hierarchies, first-name culture and short decision-making processes
  • Latest hardware: MacBook or Windows laptop and an iPhone with Dual SIM
  • Permanent employment contract at a future-oriented IT company
  • Individual development support via our career framework, curated training catalog & regular development discussions
  • Configurable company car for private use — electric vehicles available
  • State-of-the-art offices with ergonomic furnishings in a central location with direct access to bus & rail
  • Free parking in immediate vicinity
  • Subsidy towards a JobRad lease (company bicycle)
  • Mainz 05 stadium experience, summer party, bowling, online quiz & more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer relationship managementcommunicationorganizational skillsproblem-solvingstrategic thinkingtrust-buildingempathetic communicationgoal settingcontinuous improvementcustomer satisfaction
Certifications
Customer Success Management certification