DATAGROUP

IT Support Specialist

DATAGROUP

full-time

Posted on:

Location Type: Office

Location: Leipzig • Germany

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About the role

  • You are the first point of contact for issues with e-forms and provide our customers with prompt, competent support
  • You document and classify tickets in the ticketing system
  • You handle and administer inquiries in the Service Portal (Mon–Sat, between 7:00 and 19:00), up to 5 days a week and 8 hours per day
  • You skillfully escalate tickets to downstream support units
  • You manage and monitor tickets in accordance with our Service Level Agreements

Requirements

  • You demonstrate a customer-friendly and service-oriented work style
  • You have a quick comprehension and work in a structured way
  • Your key strengths include very good communication skills and clear expression
  • It is an advantage if you already have some professional experience in an IT environment
  • Very good German and English skills, both spoken and written, complete your profile
  • You speak very good German (C2) and can communicate well in English (B2)
Benefits
  • A secure future – a permanent employment contract
  • Maximum work–life balance – remote work by arrangement, up to 100% possible
  • Flexibility – work from home or at one of our DATAGROUP locations
  • Top equipment – choice of technical equipment, modern offices with ergonomic workstations
  • Your health bonus – subsidy for workplace glasses, bike leasing, regular vitamins and support for sports offerings
  • Beat the traffic – Deutschlandticket for €37
  • Start successfully – with our personal and professional onboarding and feel-good management
  • Growth – we plan your career development together and support you with free training opportunities
  • You are important to us – various benefits, company breakfasts, celebrations and team events for fun and team cohesion ensure your satisfaction
  • Approachable – high appreciation and short communication and decision-making paths
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer-friendly work styleservice-oriented work stylequick comprehensionstructured workvery good communication skillsclear expression