DATAGROUP

IT Specialist – German IT Support

DATAGROUP

full-time

Posted on:

Location Type: Hybrid

Location: Leinfelden-Echterdingen • Germany

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About the role

  • You are the first point of contact for requests involving e-forms and provide quick, competent assistance to our customers
  • You document and classify tickets in the ticketing system
  • You manage and administer inquiries in the ticketing system and its webshop
  • You skillfully escalate tickets to downstream support units
  • You control and monitor tickets in accordance with our Service Level Agreements

Requirements

  • You are the first point of contact for requests involving e-forms and provide quick, competent assistance to our customers
  • You document and classify tickets in the ticketing system
  • You manage and administer inquiries in the ticketing system and its webshop
  • You skillfully escalate tickets to downstream support units
  • You control and monitor tickets in accordance with our Service Level Agreements
  • You are characterized by a customer-friendly and service-oriented working style
  • You have a quick grasp and a structured, conscientious way of working
  • Your strengths include excellent communication skills and a strong command of expression
  • It is an advantage if you have already gained initial professional experience in an IT environment
  • Very good German (C1) and good English (B2) skills, both written and spoken, round off your profile
Benefits
  • Your secure future – a permanent employment contract
  • Maximum work–life balance – mobile working by agreement, up to 100% possible
  • Flexibility – work from home or at one of our DATAGROUP locations
  • Top equipment – choice of technical equipment, modern offices with ergonomic workstations
  • Your health bonus – subsidy for workplace glasses, bike leasing, regular vitamins and support for sports offerings
  • Avoid traffic jams – Deutschlandticket for €37
  • Start successfully – with our personal and professionally competent onboarding and feel-good management
  • Growth – together we plan your professional development and support you with free training opportunities
  • You matter to us – with various benefits, company breakfasts, celebrations and team events for fun and team cohesion, we ensure your satisfaction
  • Approachable – high appreciation as well as short communication and decision-making paths
  • In the heart of the city – office with good public transport connections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer-friendly working styleservice-oriented working styleexcellent communication skillsstrong command of expressionstructured working styleconscientious working style